Can't page when run as service
Can't page when run as service
When running HM as a service, I can't page. I keep getting "can't open com port". If I stop the service and run the program, it works. I have changed the Com port setting in the [Misc] section and the com port error stops but then it just intializes the modem about 5 times and quits.
I found this post but from two years ago that talked about the same problem:
http://www.ks-soft.net/cgi-bin/phpBB/vi ... hlight=com
I am moving HM to a different server with an internal USR 56 modem. The old server has some generic external modem that works fine when HM is run as a server. But, I don't really want external modems hanging off my servers anymore.
Is there an update to this problem?
I found this post but from two years ago that talked about the same problem:
http://www.ks-soft.net/cgi-bin/phpBB/vi ... hlight=com
I am moving HM to a different server with an internal USR 56 modem. The old server has some generic external modem that works fine when HM is run as a server. But, I don't really want external modems hanging off my servers anymore.
Is there an update to this problem?
Event logs
An update...I tried a different internal modem and same result. I was looking in the Windows system event log and found two interesting events when HM tried to page:
The Telephony service was successfully sent a start control.
The Telephony service entered the running state.
I looked on my current HM server and it doesn't have any entries like this when paging.
The Telephony service was successfully sent a start control.
The Telephony service entered the running state.
I looked on my current HM server and it doesn't have any entries like this when paging.
These messages appear every time HostMonitor tries to send message?
Looks like system (modem driver?) reboots TAPI service all the time...
Google.com found several posts about similar problem but did not find solution
I did not find any information about such problem on Microsoft.com...
What system do you use?
Regards
Alex
Looks like system (modem driver?) reboots TAPI service all the time...
Google.com found several posts about similar problem but did not find solution
I did not find any information about such problem on Microsoft.com...
What system do you use?
Regards
Alex
When I shut down the HM service, it logged 4 events:
1. The Advanced Host Monitor service was successfully sent a stop control.
2. The Advanced Host Monitor service entered the stopped state.
3. The Telephony service was successfully sent a start control.
4. The Telephony service entered the running state.
I then ran it in the application mode and all the pages went out and some of them generated the Telephony event and some didn't. So, those errors might not point to the cause of the problem.
I checked the HM log and it has the following messages when run as a service:
10/25/2004 9:51:28 AM Error: Cannot send message to pager 9,5555555. Error Opening COM port (TAPI10000)
I originally also thought this was related to internal modems but I have the external modem that was working on my other server on the new one and it's not working either. Only major difference is the old is Win2000 and the new is Win2003.
1. The Advanced Host Monitor service was successfully sent a stop control.
2. The Advanced Host Monitor service entered the stopped state.
3. The Telephony service was successfully sent a start control.
4. The Telephony service entered the running state.
I then ran it in the application mode and all the pages went out and some of them generated the Telephony event and some didn't. So, those errors might not point to the cause of the problem.
I checked the HM log and it has the following messages when run as a service:
10/25/2004 9:51:28 AM Error: Cannot send message to pager 9,5555555. Error Opening COM port (TAPI10000)
I originally also thought this was related to internal modems but I have the external modem that was working on my other server on the new one and it's not working either. Only major difference is the old is Win2000 and the new is Win2003.
I have some more information about this problem but do not have solution yet.
lineInitialize function (TAPI) fails when HostMonitor uses any other than local system account. Did not find any explanation in Microsoft manuals
Probably we will need to implement some workaround, e.g. use external program to page...
Regards
Alex
lineInitialize function (TAPI) fails when HostMonitor uses any other than local system account. Did not find any explanation in Microsoft manuals
Probably we will need to implement some workaround, e.g. use external program to page...
Regards
Alex
Did not find any explanation in MS manuals
But I found workaround - start paging in separate thread under "local system" account
Update available at www.ks-soft.net/download/hm475.zip
Regards
Alex
But I found workaround - start paging in separate thread under "local system" account
Update available at www.ks-soft.net/download/hm475.zip
Regards
Alex
Can't upgrade to 4.80
I went to upgrade to 4.80 from 4.62 and it says my license isn't valid for the upgrade. I was reading through the upgrade notes and 4.80 also had the fix for this problem.
I didn't see anything about a new license needed to go to 4.80.
I didn't see anything about a new license needed to go to 4.80.
Have you read this?
Alex
RegardsLite and Standard licenses allow you to use new releases and updates for 6 months after purchase.
Professional and Enterprise - 12 months.
http://www.ks-soft.net/hostmon.eng/regmon.htm
http://www.ks-soft.net/hostmon.eng/regm ... reeupdates
If your license is not expired (e.g. you have LifeTime updates license), please send mail to sales@ks-soft.net or support@ks-soft.net. Please provide your order number or registration name.
If your license is expired and you want to use latest version of the software, you may buy new license with 50% discount
http://www.ks-soft.net/hostmon.eng/regmon.htm#upgrades
Alex
Please visit nearby topic related to this problem
http://www.ks-soft.net/cgi-bin/phpBB/vi ... php?t=1753
Regards
Alex
http://www.ks-soft.net/cgi-bin/phpBB/vi ... php?t=1753
Regards
Alex