service hung on starting

gcrocker · Post by **gcrocker** » Fri Sep 02, 2005 8:16 am

I'm getting the (usual, apparently) "The KS Advanced Host Monitor service hung on starting." message.

Win2k, remote box w/ Terminal Services.

Any solutions out there?

Sometimes, it seems like HostMonitor continues running, testing, logging, and emailing. Sometimes, it doesn't.

I get the feeling the service version of HostMonitor isn't really that solid. Anybody using it in production on win2k with success?

-glenn

gcrocker · Post by **gcrocker** » Fri Sep 02, 2005 8:30 am

I figured out part of what was up by switching to Application mode. Somehow, HostMonitor stopped monitoring, so I had to hit the 'Start' button at the top.

Restarted the service, and it seems happier now.

Maybe the "Start/Stop" behavior should be disabled when running as a service? So it's always in Start mode?

-glenn

KS-Soft · Post by **KS-Soft** » Fri Sep 02, 2005 5:05 pm

I get the feeling the service version of HostMonitor isn't really that solid.

Service and application - the same exe module that executes the same code. Most service related problems appear due to lack of rights. Make sure you have specified admin account on Service page in the Options dialog (HostMonitor's Options dialog) and make sure HostMonitor is able to use this account - check NT Event Log, there should be message like "Logged on as user ..."

Anybody using it in production on win2k with success

Yes, thousands of our customers uses Win2K. IMHO Windows 2000 SP4 is the best platform.

I figured out part of what was up by switching to Application mode. Somehow, HostMonitor stopped monitoring, so I had to hit the 'Start' button at the top.

Monitoring can be stopped for several reasons:
- somebody used menu Monitoring -> Stop or Monitoring -> Pause
- "stop after loading" option is specified on "Startup options" page in the Options dialog
- HMScript with StopMonitor command was executed
Also if "Startup delay" option is selected (Service page in the Options dialog), HostMonitor will start monitoring after specified timeout.

Maybe the "Start/Stop" behavior should be disabled when running as a service? So it's always in Start mode?

H'm... may be

Regards
Alex

KS-Soft · Post by **KS-Soft** » Fri Feb 17, 2006 7:26 pm

I'm getting the (usual, apparently) "The KS Advanced Host Monitor service hung on starting." message.

Finally we found system where we can reproduce this error message!

Its really just a message, HostMonitor works fine. System may show this message when TapiSrv service needs a lot of time to initialize plug&play devices. We added dependency link to TapiSrv... no error message shown anymore

Regards
Alex