Remote Control Console

agustinpineda · Post by **agustinpineda** » Wed Sep 14, 2005 3:55 pm

Hello.
I am testing hosmonitor 5.60 Beta and everything seems to work fine locally. When I try to connect using remote console from a different subnet I get a connection error message. I am able to ping the server ip, port 1054 is open on the firewall, and the ip range is configured properly. User name and password are also correct. I am running windows 2000 SP4. Any ideas?

Thanks

Agustin Pineda
303-309-3540

The Illumen Group

KS-Soft · Post by **KS-Soft** » Wed Sep 14, 2005 4:57 pm

May be firewall translates IP address?
Could you enable "Record info about accepted connections" and "Record info about rejected connections" options on RCI page in the Options dialog and check system log (log that is specified on Advanced Logs page in the Options dialog)?

Regards
Alex

wue · Post by **wue** » Fri Sep 16, 2005 3:22 am

Hi

I have exactly the same problem width 5.60BETA. I have no problem with the connection in the same firewall-zone, but behind the firewall I receive the message 'connection error'

May be firewall translates IP address?

No. Our Firewall (fortigate) between these two zones is ok. (alle ports open, no NAT)

Could you enable "Record info about accepted connections" and "record info about rejected connections" options on RCI page in the Options dialog and check system log (log that is specified on Advanced Logs page in the Options dialog)?

ok. but the log-file is empty.

Thanks
Bernhard

KS-Soft · Post by **KS-Soft** » Fri Sep 16, 2005 10:55 am

If logging is enabled and log is empty, it means HostMonitor does not receive connection request at all. Definitely something wrong with firewall

Regards
Alex

wue · Post by **wue** » Tue Sep 20, 2005 3:30 am

Hello

I checked again the Firewall. I see the open session on port 1054 in the Firewall, so the TCP-Port 1054 is open. The Log-File is still empty. Any ideas ?

Thanks
Bernhard

KS-Soft · Post by **KS-Soft** » Tue Sep 20, 2005 11:33 am

Open session between RCC and HostMonitor?? Session still exists after RCC displays error??

Regards
Alex

wue · Post by **wue** » Thu Sep 22, 2005 12:45 am

Hi Alex

>Open session between RCC and HostMonitor?? Session still exists after RCC displays error??

Yes. The session on port 1054 exists after the RCC display error.

Thanks
Bernhard

KS-Soft · Post by **KS-Soft** » Thu Sep 22, 2005 12:21 pm

The only idea I have - timeout issue. Could you try to increase timeout?

Regards
Alex

Remote Control Console

Remote Control Console

I have exactly the same problem

RCC over Firewall