Constant, random "unknown" statuses

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
timn
Posts: 184
Joined: Thu Nov 20, 2003 9:57 am
Location: United States

Post by timn »

Thanks, Alex. I uploaded the new code and it seems to be working fine
genasea
Posts: 28
Joined: Wed Sep 25, 2002 6:00 pm

New code

Post by genasea »

I loaded the new code, changed to the correct settings in the 'Options' dialog box, and continue to have the same problems . . lots of Unknown's being reported. The server will respond with OK for many minutes or a few hours, the test then will respond with a 'Unknown' for one to ten cycles, then go back to 'OK'.

On one server (as an example), I am checking the CPU load on four processors. In many cases, one or two of the processors (CPU Load test) respond with an 'Unknown' and the others report 'OK'. But other times, all the Performance tests to this server respond with 'Unknown'. So there is no rhyme or reason that I can tell.

The network utilization to these servers is not high, and other tests to these same servers (i.e. protocol tests, snmp tests, ping tests, etc.) all have recurrences of more than 10,000 without a single change in state.

Some of the Microsoft servers hardly ever report 'Unknowns' for the perf counter tests, while others go in and out of unknown state all day long.

Our old server running Exchange 5.5 on NT would go tens of thousands of cycles without a single Unknown. Then new Exchange 5.5 server running on W2000 SP4 cannot even go a few minutes without generating half a dozen Unknowns - with the same tests running on both machines.

Are other people still having these problems even with the new patch??

Also, is there anyone who is running multiple perf counter object tests against multiple servers who is not having any problems with these 'Unknown' responses??

Thank you.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

What do you see in the Reply field of the test that fails with "Unknown" status? There should be error description.

I believe we have tried all possible workarounds and most of customers now work with Performance Counter test method without problems. But I don't think we can make it better :-(
The only hope - Microsoft.

Regards
Alex
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