same problem as mattb but with url request and NTLM auth

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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saroumane
Posts: 5
Joined: Tue Jan 28, 2003 6:00 pm

same problem as mattb but with url request and NTLM auth

Post by saroumane »

I need to implement the new version of hm 4.42 and i experienced the same problem with the url request test.
The sites that we tests are configured with NTLM authentication.
When i start HM as app no problem, when started as service -> no answer.
In event log i see a message saying that HM has started with the good user account configured in options-services but the results are bad.
Why??

For the moment we have an old versions of HM in production and i have long time ago configured HM to run as a service with a special account but not in the option-services, just in control panel-services and specify the account to log in and it's working perfectly.
I tested this manneer with HM 4.42 and it's the same, it's working with an account configured in services-log as but not another way...but this way HM can't interract with the desktop because we specified another account thant system. The impersonation of user doesn't seem to work with NTLM request url, if i configure the site in anon ->ok.

do you have an explaination?
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

I need to implement the new version of hm 4.42 and i experienced the same problem with the url request test.
The sites that we tests are configured with NTLM authentication.
When i start HM as app no problem, when started as service -> no answer.
In event log i see a message saying that HM has started with the good user account configured in options-services but the results are bad.
Why??
I don't know :-(
HostMonitor impersonates specified user account (in service mode) for URL test method since version 4.16
May be it doesn't work for some versions of wininet.dll... What version of Windows and IE do you use?

Regards
Alex
saroumane
Posts: 5
Joined: Tue Jan 28, 2003 6:00 pm

maybe a problem like that...

Post by saroumane »

We use IE 5.5 sp2 in w2k environment with some hotfixes and security fixes. (Q828750). Wininet.dll version 5.50.4918.600
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Unfortunatelly we did not find explanation of this problem yet :(
HostMonitor impersonates specified user account but ....
saroumane
Posts: 5
Joined: Tue Jan 28, 2003 6:00 pm

ok thanks

Post by saroumane »

I've reproduced and tested many times and the result is the same; the solution for us is to use the old method in our production environment: specify a user account in control panel-administrative tools-service, log on as: "technical account" and start the service, this way it's working properly but we have to stop, start as application mode to make modifications then restart the service...
I will test another time in our future testing win2003 environment.

Just another question, could we add and configure tests in web interface in future versions?

best regards
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

this way it's working properly but we have to stop, start as application mode to make modifications then restart the service...
It could be a little annoying. But you may use some BAT file, e.g.

Code: Select all

net stop hostmonservice 
"c:\program files\hostmon\hostmon.exe" 
net start hostmonservice 
Just another question, could we add and configure tests in web interface in future versions?
We plan to implement this option but not soon. Version 5.0 or later

Regards
Alex
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