RMA 301: Network path not found

rawyan · Post by **rawyan** » Tue Jan 21, 2020 10:19 am

Hello!

I'm using Host Monitor 12.00.
Trying to setup Windows Process check test to retrieve Process list, but receive 301 error - network path not found.

Using Passive RMA on remote host scheme. Other tests, like Disk free space, or Services list are working fine.

Whats wrong with Process list?

KS-Soft · Post by **KS-Soft** » Tue Jan 21, 2020 12:37 pm

Windows?
Service Pack?
Remote Registry service started on target systen?
Firewall settings on target system?
- Remote Event Log Management (NP-In) enabled?
- Remote Event Log Management (RPC) ?

Regards
Alex

rawyan · Post by **rawyan** » Mon Jan 27, 2020 1:44 am

Windows 7 Ultimate
Service Pack 1
Remote Registry service â€“ Stopped (Manual)
Firewall - OFF

KS-Soft · Post by **KS-Soft** » Mon Jan 27, 2020 6:10 am

>Remote Registry service â€“ Stopped (Manual)

Then enable it, without this service some tests will not be able to get data (including Process test)

Regards
Alex

rawyan · Post by **rawyan** » Tue Jan 28, 2020 7:23 am

am I right, that 1055 is only necessary port to communicate between monitoring server and target computer with passive agent?

we also have a cisco acl between vlans on which server and clients resides.
1055 is allowed now

KS-Soft · Post by **KS-Soft** » Tue Jan 28, 2020 7:32 am

You can assign any port you want.
But according to error message (301 error - network path not found) there are no problems related to HostMonitor <-> RMA communication.

HostMonitor (systemA) -> RMA (systemB) -> target system (systemC) - this is your scenario, right?
RMA cannot get processes list from target system, this means problem related to target system (or something between RMA and target system).
Disk free space, Service tests work fine, so its should be local problem.
May be you just specified wrong IP/hostname? Try to set FQDN name or IP address instead of hostname.

Have you enabled Remote Registry service?

Regards
Alex

rawyan · Post by **rawyan** » Tue Jan 28, 2020 8:41 am

My scenario is HostMonitor (System A) - RMA and target system (system B) - simplest one.
Though that is RMA is started on target system directly with Admin rights - it's all is needed to go.

So, enabled RRS, and now can receive f list of processes on target system, thank you a lot!

KS-Soft · Post by **KS-Soft** » Tue Jan 28, 2020 8:49 am

My scenario si HostMonitor (System A) - RMA and target system (system B) - simplest one.

Then you could simply setup test using "localhost" as target host name.
In such case some services are not necessary and you can use local system account for the agent.

Regards
Alex

rawyan · Post by **rawyan** » Tue Jan 28, 2020 8:57 am

Is that means that localhost is not an HostMonitor server but the target system?
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KS-Soft · Post by **KS-Soft** » Tue Jan 28, 2020 9:04 am

When test performed by agent then hostnames, IP addresses processed by RMA system, not HostMonitor system.
E.g. you may have "mainserver" host in HostMonitor LAN and host with the same name "mainserver" in RMA LAN. RMA will connect to its local "mainserver", it knows nothing about HostMonitor LAN.

On other words - yes, localhost is localhost, its system where test starte
d (localhost==HostMonitor system when test performed by HostMonitor; localhost==RMA system if test performed by RMA)

Regards
Alex

rawyan · Post by **rawyan** » Tue Jan 28, 2020 9:36 am

Now I get it, thank you!
changed settings of the tests, and disabled RRS - all works fine )))

now I need some readings from multiple autogenerated logfiles for the exact words or REGEX. But I will create separate topic about that )