RMA on Windows Server 2016 and diffrent problems

[rgoebel]

Hi support,

I have installed the RMA Agent on a Windows Server 2016.
When I try to use the test method "certificate expiration" I got the reply:
RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required.

The other problem what I have is with the test method "process" test by RMA on the Windows Server 2016.
It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory

Do you have any idea how I can solve this problems?

Thank you in advanced.

Bye, Robert

[KS-Soft]

RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required.

Do you have libeay32.dll and ssleay32.dll files in RMA folder?
If not, copy files from HostMonitor system

Regards
Alex

[rgoebel]

Yes I have tried this but it is still not working.

[KS-Soft]

It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory

RMA version 5.42?
Does Windows permon works on this system (check counter like Process->HandleCount)?

Regards
Alex

[rgoebel]

It is not possible to list the processes. I got the message:
RMA: 301 - Out of memory

RMA version 5.42?
Does Windows permon works on this system (check counter like Process->HandleCount)?

Regards
Alex

Yes it is the version 5.42 and the I can use ther perfmon with the handle count.

[KS-Soft]

We cannot reproduce these problems.
May be some 3rd party software leads to the problem? Antivirus monitor?

Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?

Regards
Alex

[rgoebel]

We cannot reproduce these problems.
May be some 3rd party software leads to the problem? Antivirus monitor?

Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?

Regards
Alex

The server is virtualized with hyper-v and is leased from a hoster with 16 GB RAM.
The option dynamic memory is enabled, so the in the OS I see the the physical memory is full in use. There are enough resources in the virtual memory. (Could be possible that it is the function dynamic memory which make the trouble with the RMA)

A dedicated server from the same hoster with Windows Server 2012 R2 hasn't this problem. On this server are exaclty the same software (incl. Virus scan) installed as on the virtualized.

[KS-Soft]

This "Out of memory" message returned by Windows API so we are not sure what kind of memory it needs (may be desktop heap).
That's why I asked to check handles/threads/GDI objects, not "regular" memory itself.

Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?

Regards
Alex

[rgoebel]

This "Out of memory" message returned by Windows API so we are not sure what kind of memory it needs (may be desktop heap).
That's why I asked to check handles/threads/GDI objects, not "regular" memory itself.

Could you check resources usage? What is the total resource usage on the system (Handles, GDI and USER objects, Threads)?
How many handles/threads/GDI objects used by rma.exe process?

Regards
Alex

average counts over approx. 5 minutes total:
Handles: 35853
Threads: 1765

GDI: 3210

RMA:
Handles: 636
Threads: 41
GDI: 0

[KS-Soft]

High number of handles but Win 2016 should be able to handle that.
What application uses most of resources?
RMA running as service,right?

You may try adjust SharedSection registry parameter
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems)
You should see something like
SharedSection=1024,20480,768
try to set
SharedSection=1024,20480,4096

restart server

Regards
Alex

[rgoebel]

High number of handles but Win 2016 should be able to handle that.
What application uses most of resources?

svchost.exe with approx. 2000 handles

RMA running as service,right?

Yes

You may try adjust SharedSection registry parameter
(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems)
You should see something like
SharedSection=1024,20480,768
try to set
SharedSection=1024,20480,4096

I've made the modifications and restarted the server, but still the same problem.

[KS-Soft]

What happens if you start RMA as application?
What about other tests, like CPU Usage, Dominant Process, Memory?

Regards
Alex

[rgoebel]

What happens if you start RMA as application?

Same result when the RMA starts as application.

What about other tests, like CPU Usage, Dominant Process, Memory?

This three test methods are performing well

[rgoebel]

RMA: 301 - Cannot load SSL engine. OpenSSL libraries are required.

Do you have libeay32.dll and ssleay32.dll files in RMA folder?
If not, copy files from HostMonitor system

Hi Alex,
I still have the problem with the certificate test. I also have the same problem on a machine with Windows Server 2012 R2 installed.
I already copied the following files from the Hostmon server to the RMA directory:
libeay32.dll
ssleay32.dll

[KS-Soft]

We are working on it but so far we don't know what exactly is wrong with your systems.

>I still have the problem with the certificate test

Do you mean Process test works now?

Regards
Alex