All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
We have a human problem We are sending alert to all our admins but only one is in service at the time. If he don't get the alert (or ignore it ), nobody will try to resolve the problem....
I was thinking about using acknowledgment to be sure that the alert was in someone hands but we need to go to the web interface to acknowledge an alert. Ideally, I want the guys in charge to reply to the alert by email and the HM will acknowledge the alert. If the alert is not acknowledge after 30 minutes, another alert is sent to the senior admin ...
No, you cannot send e-mail to HostMonitor yet.
You may use Web Interface or RCC to acknowledge test status.
Also you may use some 3rd party application to send SNMP Trap messages to HostMonitor and use HM Script action to acknowledge test status.
We are sending alert to all our admins but only one is in service at the time. If he don't get the alert (or ignore it