acknowledge Test

[Seitter]

Hi,

when a test is bad, i generate an servicecall in our helpdesk-system.

Now the question: is it possible to run a hmsscript to acknowledge this test
like this: "acktest testname, Text"

[KS-Soft]

No, its not possible.
Truth to say I do not understand what the reason of automatic acknowledgement. HostMonitor acknowledges test status to itself? I think ackowlegement always should be manual, otherwise it does not have any sense.
Am I wrong?

Regards
Alex

[Seitter]

hi alex,

our process is the following:

1) hostmoni detect an error
2) Hostmoni action generates by script an incident in our helpdesksystem
3) Our SystemAdmin accept the Incident and describe the incident in
the Helpdesksystem and
now it would be helpfull for us, when the incident has the status
accept or in work we put this information to the hostmoni, as
aknowledgement with comment. So all other Admins see
what happens with this incident/alert

regards Wolfgang

[KS-Soft]

I have added suggestion into "to do" list. Low priority

Regards
Alex

[KS-Soft]

We implemented AckTestStatus command that can be used in HMScript.
Format: AckTestStatus <TestName> [StopAlerts] [<Comment>]
Unofficial update available at www.ks-soft.net/download/hm605.zip
Please install version 6.04 or 6.08 before using this update

Regards
Alex

[Seitter]

thank's

the solution is implemented and works fine

regards
Wolfgang