SMTP Error

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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stefano.soncini
Posts: 1
Joined: Tue Feb 06, 2018 3:11 am

SMTP Error

Post by stefano.soncini »

Hello everyone,
i'm using Advanced Host Monitor 10.70 on Windows Server SP2, 32bit, 8gb RAM.
We have a test in error that doesn't send email.
The log says:
"SMTP client error: Error reading ResultsMemo.Lines.Strings: System Error. Code: 8.Not enough storage is available to process this command"
and
"SMTP client error: Error reading ResultsMemo.Lines.Strings: System Error. Code: 1401.Invalid menu handle"
I've attached the screenshot here:
Image
The server use less than 20% of the resource of cpu, ram and hardisk has 50gb free.
In windows event viewer there is no error in evidence.
Can anyone help me?

Thanks,
Stefano
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KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Contact KS-Soft

Post by KS-Soft »

Looks like Windows is out of resources (probably user or GDI objects).
Please send request to support@ks-soft.net, we need information about every process on your system, list of test methods, etc

Regards
Alex
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LANTONIO
Posts: 13
Joined: Wed Apr 24, 2019 3:09 am

Re: SMTP Error

Post by LANTONIO »

stefano.soncini wrote:Hello everyone,
i'm using Advanced Host Monitor 10.70 on Windows Server SP2, 32bit, 8gb RAM.
We have a test in error that doesn't send email.
The log says:
"SMTP client error: Error reading ResultsMemo.Lines.Strings: System Error. Code: 8.Not enough storage is available to process this command"
and
"SMTP client error: Error reading ResultsMemo.Lines.Strings: System Error. Code: 1401.Invalid menu handle"
I've attached the screenshot here:
Image
The server use less than 20% of the resource of cpu, ram and hardisk has 50gb free.
In windows event viewer there is no error in evidence.
Can anyone help me?

Thanks,
Stefano

Hi Stefano, did you able to resolve the issue? My situation is identical to yours.

Thanks.
Antonio
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KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Contact KS-Soft

Post by KS-Soft »

Similar error can be caused by different reasons. May be buggy ODBC driver from Oracle, may be you just starting 2000 "send e-mail" actions at once (new version can handle this while old version will show error). Impossible to say anything for sure unless you provide details.

Regards
Alex
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KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Contact KS-Soft

Post by KS-Soft »

Will you provide details?
- HostMonitor version? Very old 10.70? latest 13.40?
- Windows version?
- Antivirus monitor?
- Do you use ODBC logging, SQL Query action or ODBC test method? If yes, what ODBC driver do you use?
- Any problems detected by Auditing Tool?

Regards
Alex
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LANTONIO
Posts: 13
Joined: Wed Apr 24, 2019 3:09 am

Post by LANTONIO »

KS-Soft wrote:Similar error can be caused by different reasons. May be buggy ODBC driver from Oracle, may be you just starting 2000 "send e-mail" actions at once (new version can handle this while old version will show error). Impossible to say anything for sure unless you provide details.

Regards
Alex
Which version fix this issue?


Thanks,
Antonio
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KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Contact KS-Soft

Post by KS-Soft »

As I said we have no idea what exactly is the reason of the problem in your case, you did not provide any details.
Similar error can be caused by different reasons. May be buggy ODBC driver from Oracle, may be you just starting 2000 "send e-mail" actions at once, may be 3rd party software used too many system resources (handles, user objects, desktop heap).

Could you please provide details and answer above questions?

Regards
Alex
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LANTONIO
Posts: 13
Joined: Wed Apr 24, 2019 3:09 am

Post by LANTONIO »

KS-Soft wrote:As I said we have no idea what exactly is the reason of the problem in your case, you did not provide any details.
Similar error can be caused by different reasons. May be buggy ODBC driver from Oracle, may be you just starting 2000 "send e-mail" actions at once, may be 3rd party software used too many system resources (handles, user objects, desktop heap).

Could you please provide details and answer above questions?

Regards
Alex

Details:
- HostMonitor version? Very old 10.70? latest 13.40? --> v13.14 as a service
- Windows version? --> windows server 2016 Std
- Antivirus monitor? --> Kaspersky
- Do you use ODBC logging, SQL Query action or ODBC test method? If yes, what ODBC driver do you use? --> SQL Server v10.00 and Oracle 12.02
- Any problems detected by Auditing Tool? --> No

Thanks,
Antonio
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KS-Soft
Posts: 12887
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Contact KS-Soft

Post by KS-Soft »

Most likely problem caused by Oracle client software, usually it has thousand bugs and lead to many problems :-(
Try to disable Oracle related tests, actions, logging (e.g. switch to file logging or use MS SQL server).

Also you may try Oracle client v19.3, it works fine in our tests (but not newer like 19.9) and should support old Oracle server version 12.2 (and newer). I would suggest to consult with Oracle support team regarding client-server compatibility.

Also you may setup couple Dominant Process tests to check Handles, Threads, Memory usage on HostMonitor system. You may set tests to check all processes and another set of tests to check just hostmon.exe process.
I would suggest to use private log file for these tests and Full or Reply logging mode.
This may help to detect resource leaks, often caused by Oracle client.

Also, this error may happen if HostMonitor tries to send 1000 e-mails at once. Solution - update HostMonitor to v13.30 and/or adjust your config. E.g. use Master test(s) so HostMonitor will not need to send 1000 e-mail when your router fails.

Regards
Alex
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