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Hostmon server hangs.

 
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mrw



Joined: 08 Oct 2012
Posts: 179

PostPosted: Tue Mar 30, 2021 8:08 am    Post subject: Hostmon server hangs. Reply with quote

Hi,

Roughly once per day(or every second day or so) our Hostmon server hangs. Just the Hostmon service and RCC, not the entire Windows Server which works fine.
It runs as a service and normally uses very low system resources. Below 5% CPU and around 100MB ram.

But when it hangs the RCC gets very unresponsive and works for 2 seconds and then freezes for about 10 seconds and so on.
And if I check hostmon.exe its usually stuck around 25% CPU

The only solution I have is to first quit RCC. (if I start it again I can´t login)
Then shutdown the Windows Service(hostmon.exe), then restart it again.
After that RCC can log in and all is fine.

At the moment I´m running v12.70 but we have had this problem for a long time, atleast over 6 months, perhaps a year and we have regularly updated hostmon as new version come.

Any idea on how to troubleshoot this?

Thanks for any help.

//Andreas..
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KS-Soft



Joined: 03 Apr 2002
Posts: 12431
Location: USA

PostPosted: Tue Mar 30, 2021 9:24 am    Post subject: Reply with quote

Please contact support by e-mail. We will need Auditing Tool results, syslog file, may be additional tests setup and config files..

Quote:
At the moment I´m running v12.70 but we have had this problem for a long time, atleast over 6 months, perhaps a year and we have regularly updated hostmon as new version come.

It could help if you recall exact version that brought this problem.

I think its a good idea to report problem right away:
- you will not waste your time with bad software
- its easier to find mistake made a week ago than mistake made a year ago

Regards
Alex
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