Yet another cannot retrieve service or process list

niallser · Joined: 18 Jan 2006 Posts: 7 Location: Dublin, Ireland

Hi Alex,

I've searched on similar but not making any progress.

HM version is 9.50 running on 2008 R2 SP1
Target servers are Windows 2016

the HM service account is a Local Admin on the targets. The server HM runs on is also a local admin on the targets.

We launch HM using RCC locally so it remains running as a service when we are adding tests or reconfiguring/ maintaining.

If we launch HM interactive under its service account we have no issues.

When running RCC we get "Cannot retrieve service list from \\target"

Equally, we cannot get to any target folders.

We believe this may be a permissions or policy issue but have no idea what to look at.

Any ideas?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Version 9.50 is too old, we do not support it.

All systems located in the same domain? Have you specified account for the test using Connection Manager (menu Profiles->Connection Manager) or "Connect as" test property?

niallser · Joined: 18 Jan 2006 Posts: 7 Location: Dublin, Ireland

Hi Alex,

The Service and Processes tests are examples of the problem but the issue affects all tests. We can set the tests up blind by adding exact names and paths so yes, typing the service name works.
We have not tested file\folder tests completely but typing exact paths appears to work - the tests are not coming back with an "unknown" response.

All systems are on the same domain.

We do not use the Connection Manager or the "Connect As" property.

We have the host mon service user and this is set as local admin on all targets. For ODBC tests we either create an ODBC connection on the host server or grant the HM user permissions on SQL.

Further testing indicates that the issue is resolved if we log onto the host server as the host mon user, or we launch HM with "run as a different user" under the HM user account.

For this reason we believe the issue is not with host monitor itself but with how it interacts with the 2016 box, or how the 2016 box is handling security and access.

We appreciate that v9.5 is no longer supported but it does not appear an upgrade would change anything in this case.

We need some assistance in figuring out the interaction the HM account has with the targets and which services need to be running. At the moment we have Remote Registry and RPC server on, and the HM account is a direct local admin (previously it was in a local admins AD group).

We believe some level of security is interferring but have no idea what it could be.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

niallser · Joined: 18 Jan 2006 Posts: 7 Location: Dublin, Ireland

Alex,

I never said the problem is with Host Monitor.

Host Monitor works fine and in fact we have been using your software for over 16 years with no issues. We run four separate installations at different sites and have been responsible for at least 2 referrals.

What we are trying to determine is what can interfere with Host Monitor, and how. Group Policies, Server 2016 security protocols, services not running. Stuff like that.
We know something is blocking it but are struggling to determine what.

Host Monitor is a great piece of kit. I rarely if ever have recourse to use this forum.

What we need is a list of pre-requisites as to what services need to be running and what are the likely culprits when host monitor gets blocked.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

If I understand you correctly, you are using RCC (Remote Control Console) and RCC shows error, not HostMonitor.
That's why I said there is no HostMonitor problem.

There is RCC problem. You are running RCC using account without necessary rights and you do not use Connection Manager and you are not using "Connect as" test property.
So RCC cannot get list of services.

Am I wrong?

Regards
Alex