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Problem with test method temperature monitor

 
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rgoebel



Joined: 21 Feb 2012
Posts: 25

PostPosted: Wed Aug 23, 2017 6:36 am    Post subject: Problem with test method temperature monitor Reply with quote

Hi Support,

after the update to 10.70 I cannot monitor our Sensatronics EM1 with the test method temperatur monitor.

I get as reply: Cannot retrieve data from the host

Do you have any idea how I can solve this?

Thank you in advanced.

Bye, Robert
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KS-Soft



Joined: 03 Apr 2002
Posts: 11916
Location: USA

PostPosted: Wed Aug 23, 2017 7:51 am    Post subject: Reply with quote

Windows? Service Pack?
HostMonitor started as service or application?

Regards
Alex
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rgoebel



Joined: 21 Feb 2012
Posts: 25

PostPosted: Wed Aug 23, 2017 7:54 am    Post subject: Reply with quote

Hi Alex,

The hostmonitor is running as a service on a Windows Server 2012R2 Version 6.3 (Build 9600)
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KS-Soft



Joined: 03 Apr 2002
Posts: 11916
Location: USA

PostPosted: Wed Aug 23, 2017 8:11 am    Post subject: Reply with quote

Try to add URLTestMode=0 into [Misc] section of hostmon.ini file and restart HostMonitor.

Another solution: I think you may use SNMP Get test method and OIDs like
1.3.6.1.4.1.16174.1.1.3.3.1.4.0
1.3.6.1.4.1.16174.1.1.3.3.2.4.0
1.3.6.1.4.1.16174.1.1.3.3.3.4.0
1.3.6.1.4.1.16174.1.1.3.3.4.4.0

Regards
Alex
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rgoebel



Joined: 21 Feb 2012
Posts: 25

PostPosted: Wed Aug 23, 2017 8:28 am    Post subject: Reply with quote

KS-Soft wrote:
Try to add URLTestMode=0 into [Misc] section of hostmon.ini file and restart HostMonitor.


Perfect! the modification of the hostmon.ini solved the problem for me with the temperature test method.
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