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eljefegt



Joined: 06 Dec 2016
Posts: 8
Location: US

PostPosted: Thu Jan 05, 2017 9:51 am    Post subject: Alert profile actions Reply with quote

When a Good alert is triggered following a Bad alert with multiple Dead actions, do all action profiles get the same Good alert, or only the action profiles that were sent the Bad alert?

For example, I have a service monitor. If the service gets 3 Bads, it restarts the service and sends an email to the team to notify them. If it gets a 4th Bad (service restart fails) then it sends a page to our on call pager.

If the service restart is successful (only 3 Bads), would it only send a Good alert to the team email (notified on the 3rd Bad) or does it also send to the on-call pager (notified on the 4th Bad).

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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Thu Jan 05, 2017 10:02 am    Post subject: Reply with quote

This depends if you have enabled (or not) the following option

Action depends on "bad" one
This optional parameter is available for "Good" actions only. You can set "Good" action dependable on a "Bad" action. Why do you need it? For example you defined "Bad" action to send an e-mail notification to the network administrator when test fails 3 times consecutively (start when 3 consecutive "Bad" results occur), also you defined «Good» action to send a notification when the test status changes to "Good". What will happen if test fails 1 or 2 times and after this it restores "Good" status? HostMonitor will not send a notification about failure (because test did not fail 3 times) but the program will send notification about restoring "Good" status. To avoid unnecessary "Good" action execution you can mark "Action depends on "bad" one" option and select "Bad" action. In this case HostMonitor will start "Good" action only if corresponding "Bad" action was executed.

Regards
Alex
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eljefegt



Joined: 06 Dec 2016
Posts: 8
Location: US

PostPosted: Thu Jan 05, 2017 10:08 am    Post subject: Reply with quote

Thanks Alex! That clarifies everything.
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