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Sometimes several interruption mails are sent

 
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SG-SEP1D



Joined: 08 Mar 2016
Posts: 4

PostPosted: Fri Jul 15, 2016 2:05 am    Post subject: Sometimes several interruption mails are sent Reply with quote

Hello,

We have Hostmonitor (9.5 with alert profile
Action profiles :
Send e-mail after 20 consecutive Bad status actions = Send mail KO
Send e-mail after 20 consecutive Good status actions = Send mail OK

But sometimes we have:
after 20 consecutive Bad status actions = Send mail KO
Between 16 and 19 consecutive Good status actions = No Mail
Immediately after, 20 consecutive Bad status actions = Hostmonitor Send mail KO again
Can you please help me .
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Fri Jul 15, 2016 3:10 am    Post subject: Reply with quote

Quote:
after 20 consecutive Bad status actions = Send mail KO (Send mail OK ?)
Between 16 and 19 consecutive Good status actions = No Mail
Immediately after, 20 consecutive Bad status actions = Hostmonitor Send mail KO again


This is correct behavior.
You have specified "Send Good e-mail only after 20 consecutive Good statuses".
In your case, test gets only 16 - 19 Good statuses then switches to Bad status.
According to your settings, Good e-mail should not be sent.
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SG-SEP1D



Joined: 08 Mar 2016
Posts: 4

PostPosted: Mon Jul 18, 2016 2:26 am    Post subject: Sometimes several interruption mails are sent Reply with quote

Yes, But it is a bad email which is sent again after 20 bad status actions.
In fact, we have sometimes 2 consécutives bad email.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12790
Location: USA

PostPosted: Mon Jul 18, 2016 12:04 pm    Post subject: Reply with quote

Test changed status to bad and failed 20 times in a row?
Then test changed status to Ok?
Then test changed status to bad and failed 20 times in a row again?
Yes, you will receive 2 "bad" notifications. Don't see anything wrong here.

Regards
Alex
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Mon Jul 18, 2016 12:17 pm    Post subject: Reply with quote

If you get 22 Bad statuses, 3 Good statuses then 20 Bad statuses - you'll get 2 Consecutive Bad alerts. That is correct behaviour.
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