count files byte size issue

johnm · Post by **johnm** » Wed Aug 06, 2014 9:52 am

Hi, I have a count files test using "Count files bigger than" and need to set it to 5GB (5192000000) but on save & reopen the bytes value goes back to 1.

1024000000 works
2048000000 works
3072000000 and higher does not save.

Is there a limit in byte value or is this a bug?

I've tried via RCC and also in main program on server. Same result.

Thanks...

KS-Soft · Post by **KS-Soft** » Wed Aug 06, 2014 11:14 am

Yes, there is 2GB limit.
Probably we can add Bytes/KB/MB/GB switch...

Regards
Alex

johnm · Post by **johnm** » Wed Aug 06, 2014 11:25 am

Ok Alex. Will you add any time soon?

KS-Soft · Post by **KS-Soft** » Thu Aug 07, 2014 5:47 am

We started work on version 10 but it will not be released soon.
If you need this option, we can provide some unofficial update... what version of HostMonitor do you use?

Regards
Alex

KS-Soft · Post by **KS-Soft** » Fri Aug 08, 2014 2:30 pm

if you are using version 9.90, we can provide update with new option.

Regards
Alex

johnm · Post by **johnm** » Wed Oct 01, 2014 1:38 pm

Alex, I only just saw your last response about including this option in 9.90. I would appreciate that very much.

How soon would you expect to have it ready?

KS-Soft · Post by **KS-Soft** » Wed Oct 01, 2014 1:44 pm

Probably tomorrow

Regards
Alex

johnm · Post by **johnm** » Wed Oct 01, 2014 1:48 pm

awesome, thanks!

KS-Soft · Post by **KS-Soft** » Wed Oct 01, 2014 3:17 pm

Could you please send e-mail to support@ks-soft.net and provide your order number and/or registration name?

Regards
Alex

johnm · Post by **johnm** » Wed Oct 01, 2014 3:26 pm

done, sent a screen shot of the entire invoice with order number.

johnm · Post by **johnm** » Wed Apr 08, 2015 2:13 pm

Alex, I applied this update back in october and then probably got sidetracked with some other important stuff. Anyway, it seems that the problem has changed a bit and throws an RMA error.

If I set the "Count files bigger than" to higher than 2GB, it errors with "RMA: 501: Wrong Parameter".

My Hostmon.exe is 9.92.1.1150
My RCC.exe is 4.92.1.477

Thanks and sorry for posting in the announcements. I thought it was appropriate for asking about why no further updates.

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KS-Soft · Post by **KS-Soft** » Wed Apr 08, 2015 3:17 pm

I assume you are using old agent. Please update

Regards
Alex

johnm · Post by **johnm** » Wed Apr 08, 2015 3:45 pm

Thank you Alex, all good now after updating the RMA.

KS-Soft · Post by **KS-Soft** » Thu Apr 09, 2015 11:33 am

You are welcome

Regards
Alex

KS-Soft · Post by **KS-Soft** » Tue Aug 25, 2015 11:15 am

Yes, we have many internal and unofficial updates but if you plan to use version 10 and you can wait a months, I would recommend version 10 (so we will not have to support unofficial updates

If you want update now, please send request to support@ks-soft.net and provide your order number or registration name.

Regards
Alex