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ahdelph
Joined: 10 Sep 2015 Posts: 6
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Posted: Thu Sep 10, 2015 12:26 am Post subject: Stuck with False positive on HTTPS URL Monitoring |
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Hi,
i am facing an issue with my hostmonitor. i am using it to monitor HTTPS website availability. the host monitor is installed on a remote desktop. i check the website , its not having downtime, the IP is not blacklisted by the web server. but the status is always no answer, it has been persisting for almost a week already.
i am able to monitor the website using another host monitor installed on another pc but unable to monitor the website from the remote desktop.
Please assist. |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Thu Sep 10, 2015 4:01 am Post subject: |
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Please provide details
HostMonitor version? HostMonitor started as service? application?
Windows?
IE version?
Can you ping target host from HostMonitor systems?
Can you reach the same web page using IE started on HostMonitor system?
Is there any problems with web server certificate? E.g. expired, invalid host?
Does IE show any warnings when you open web page?
May we access your web site?
May we see test settings?
Regards
Alex |
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ahdelph
Joined: 10 Sep 2015 Posts: 6
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Posted: Thu Sep 10, 2015 9:02 pm Post subject: |
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HostMonitor version?
- get back to you on monday no access to system now
HostMonitor started as service? application?
- application
Windows?
-window 7 pro
IE version? -ie
Can you ping target host from HostMonitor systems?
- yes can ping can trace and telnet
Can you reach the same web page using IE started on HostMonitor system? - yes able to reach the targeted web page
Is there any problems with web server certificate? E.g. expired, invalid host?
-cert is valid
Does IE show any warnings when you open web page?
- no warning web page
May we access your web site? - will pm u on this
May we see test settings? - get back to you on monday no access to system now
Regards
Alex |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Fri Sep 11, 2015 6:04 am Post subject: |
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We tested several versions of HostMonitor, IE and Windows - everything works fine with your servers and HostMonitor sets "Host is alive" status.
Please provide details (IE version, HM version) and screen shots (test settings)
Regards
Alex |
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ahdelph
Joined: 10 Sep 2015 Posts: 6
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Posted: Sun Sep 13, 2015 7:07 pm Post subject: |
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KS-Soft wrote: | We tested several versions of HostMonitor, IE and Windows - everything works fine with your servers and HostMonitor sets "Host is alive" status.
Please provide details (IE version, HM version) and screen shots (test settings)
Regards
Alex |
Hi Alex,
We are using IE 11, HM version9.90
URL Of Screen shot is as follow:
http://imgur.com/a/FnObm
Please let me know if any more information is required from me.
Regards,
Delph |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Mon Sep 14, 2015 4:06 am Post subject: |
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Screen shot shows empty URL field. How you can check web server without URL??
Regards
Alex |
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ahdelph
Joined: 10 Sep 2015 Posts: 6
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Posted: Mon Sep 14, 2015 6:39 pm Post subject: |
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KS-Soft wrote: | Screen shot shows empty URL field. How you can check web server without URL??
Regards
Alex |
i have blank out the url. the url that i blank out is 1 of those url that i have provided you. if you require screen shot of a test with the url, please provide me an email for me to send the screen shot.
Regards,
Delph |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Tue Sep 15, 2015 4:56 am Post subject: |
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We cannot reproduce this problem - HostMonitor can check your web servers from our systems, even Windows XP with old IE works fine.
Have you checked server logs?
What settings do you set on "Connection / Access method" page in HostMonitor options dialog?
Regards
Alex |
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ahdelph
Joined: 10 Sep 2015 Posts: 6
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Posted: Wed Sep 16, 2015 6:31 pm Post subject: |
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KS-Soft wrote: | We cannot reproduce this problem - HostMonitor can check your web servers from our systems, even Windows XP with old IE works fine.
Have you checked server logs?
What settings do you set on "Connection / Access method" page in HostMonitor options dialog?
Regards
Alex |
Hi Alex,
The issue was resolve on itself. we have not done anything on our end.
Thanks for the help rendered.
Regards,
Delph |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12795 Location: USA
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Posted: Thu Sep 17, 2015 4:23 am Post subject: |
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No problem
Regards
Alex |
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