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Stuck with False positive on HTTPS URL Monitoring

 
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ahdelph



Joined: 10 Sep 2015
Posts: 6

PostPosted: Thu Sep 10, 2015 12:26 am    Post subject: Stuck with False positive on HTTPS URL Monitoring Reply with quote

Hi,

i am facing an issue with my hostmonitor. i am using it to monitor HTTPS website availability. the host monitor is installed on a remote desktop. i check the website , its not having downtime, the IP is not blacklisted by the web server. but the status is always no answer, it has been persisting for almost a week already.


i am able to monitor the website using another host monitor installed on another pc but unable to monitor the website from the remote desktop.

Please assist.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Thu Sep 10, 2015 4:01 am    Post subject: Reply with quote

Please provide details

HostMonitor version? HostMonitor started as service? application?
Windows?
IE version?

Can you ping target host from HostMonitor systems?
Can you reach the same web page using IE started on HostMonitor system?
Is there any problems with web server certificate? E.g. expired, invalid host?
Does IE show any warnings when you open web page?

May we access your web site?
May we see test settings?

Regards
Alex
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ahdelph



Joined: 10 Sep 2015
Posts: 6

PostPosted: Thu Sep 10, 2015 9:02 pm    Post subject: Reply with quote

HostMonitor version?
- get back to you on monday no access to system now

HostMonitor started as service? application?
- application

Windows?
-window 7 pro

IE version? -ie

Can you ping target host from HostMonitor systems?
- yes can ping can trace and telnet

Can you reach the same web page using IE started on HostMonitor system? - yes able to reach the targeted web page

Is there any problems with web server certificate? E.g. expired, invalid host?
-cert is valid

Does IE show any warnings when you open web page?
- no warning web page

May we access your web site? - will pm u on this

May we see test settings? - get back to you on monday no access to system now

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Fri Sep 11, 2015 6:04 am    Post subject: Reply with quote

We tested several versions of HostMonitor, IE and Windows - everything works fine with your servers and HostMonitor sets "Host is alive" status.

Please provide details (IE version, HM version) and screen shots (test settings)

Regards
Alex
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ahdelph



Joined: 10 Sep 2015
Posts: 6

PostPosted: Sun Sep 13, 2015 7:07 pm    Post subject: Reply with quote

KS-Soft wrote:
We tested several versions of HostMonitor, IE and Windows - everything works fine with your servers and HostMonitor sets "Host is alive" status.

Please provide details (IE version, HM version) and screen shots (test settings)

Regards
Alex


Hi Alex,

We are using IE 11, HM version9.90

URL Of Screen shot is as follow:
http://imgur.com/a/FnObm

Please let me know if any more information is required from me.

Regards,
Delph
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Mon Sep 14, 2015 4:06 am    Post subject: Reply with quote

Screen shot shows empty URL field. How you can check web server without URL??

Regards
Alex
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ahdelph



Joined: 10 Sep 2015
Posts: 6

PostPosted: Mon Sep 14, 2015 6:39 pm    Post subject: Reply with quote

KS-Soft wrote:
Screen shot shows empty URL field. How you can check web server without URL??

Regards
Alex


i have blank out the url. the url that i blank out is 1 of those url that i have provided you. if you require screen shot of a test with the url, please provide me an email for me to send the screen shot.

Regards,
Delph
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Tue Sep 15, 2015 4:56 am    Post subject: Reply with quote

We cannot reproduce this problem - HostMonitor can check your web servers from our systems, even Windows XP with old IE works fine.
Have you checked server logs?
What settings do you set on "Connection / Access method" page in HostMonitor options dialog?

Regards
Alex
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ahdelph



Joined: 10 Sep 2015
Posts: 6

PostPosted: Wed Sep 16, 2015 6:31 pm    Post subject: Reply with quote

KS-Soft wrote:
We cannot reproduce this problem - HostMonitor can check your web servers from our systems, even Windows XP with old IE works fine.
Have you checked server logs?
What settings do you set on "Connection / Access method" page in HostMonitor options dialog?

Regards
Alex


Hi Alex,

The issue was resolve on itself. we have not done anything on our end.

Thanks for the help rendered.
Regards,
Delph
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Thu Sep 17, 2015 4:23 am    Post subject: Reply with quote

No problem

Regards
Alex
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