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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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 Posted: Thu Sep 11, 2014 2:52 am Post subject: RCI not workng |
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Hi all,
I have HostMonitor running on a virtual machine (Windows server 2012). Everything runs well and the RCI is working fine on ths virtual machine.
When i try to access it from an other machine it prompt for logon credentials. When i give it in, all i get is an empty page with the toolbar at the top. None of the buttons function.
Can anyone tell me what im doing wrong?? |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2832
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| Posted: Thu Sep 11, 2014 4:36 am Post subject: |
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| Quote: | | Everything runs well and the RCI is working fine on ths virtual machine. |
RCI is interface for RCC, Web Service, Telnet service, etc.
What exactly client do you use? RCC, WebService, Telnet Service? |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Thu Sep 11, 2014 4:49 am Post subject: |
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| I think I use the WebService, but what is the diffrance between the RCC and the WebService? |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2832
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KS-Soft
Joined: 03 Apr 2002
Posts: 12807
Location: USA
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| Posted: Thu Sep 11, 2014 5:20 am Post subject: |
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| Quote: | | Can anyone tell me what im doing wrong?? |
If you are using Web Service, then we assume you are using old web browser not HTML5 compatible.
What browser do you use?
Regards
Alex |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Thu Sep 11, 2014 5:24 am Post subject: |
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Ok, thats clear to me.
We use the WebService. Accessing it from the virtual machine we see this:
This is what i wanna see from everywhere, but accessing it from any other machine i see this:
And here i cant click any buttons. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12807
Location: USA
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| Posted: Thu Sep 11, 2014 5:54 am Post subject: |
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| Quote: | we assume you are using old web browser not HTML5 compatible.
What browser do you use? |
Quote from the manual - Recommended web browsers: Google Chrome 32+, Opera 12+, FireFox 24+, Internet Explorer 11+ (some other browsers can be used as well, e.g. Safari for iOS)
Regards
Alex |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Thu Sep 11, 2014 5:58 am Post subject: |
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| I tried it with Firefox 31.0 and internet explorer 11.0.11 |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12807
Location: USA
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| Posted: Thu Sep 11, 2014 6:08 am Post subject: |
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HostMonitor/WebService version?
Regards
Alex |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Thu Sep 11, 2014 6:16 am Post subject: |
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| WebService Versio 4.10 |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Thu Sep 11, 2014 6:19 am Post subject: |
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| hostmonitor version 9.90 |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12807
Location: USA
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| Posted: Thu Sep 11, 2014 9:53 am Post subject: |
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We cannot reproduce this problem.
May be scripting disabled?
IE: menu "Tools" -> "Internet Options" -> "Security"...
Firefox: type about:config, search for javascript.enabled...
Regards
Alex |
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Fri Sep 12, 2014 12:27 am Post subject: |
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| Is there maybe an manual to how to setup the webservice correctly, maybe i overlooked something. |
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KS-Soft Europe
Joined: 16 May 2006
Posts: 2832
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jeffrey.jaspers
Joined: 11 Sep 2014
Posts: 9
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| Posted: Fri Sep 12, 2014 4:10 am Post subject: |
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| My problem is solved. It had nothing to do with the settings of HostMonitor, apperently it was a firewall issue |
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