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Send SMS via alert profile does not happen

 
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mpgasser



Joined: 11 May 2012
Posts: 2

PostPosted: Fri May 11, 2012 4:26 am    Post subject: Send SMS via alert profile does not happen Reply with quote

We have configured a Nokia 6210 for sending SMS. With the test - functionality it will send SMS without any problems.

If i use that in an action profile, the SMS will not sent since a few days.

If we track the smslog.txt (with Full technical Details) we see that an SMS is sent to the specified number successfully (without any error), but we did not get an SMS on the same number we use in the test.

Do you have any ideas what could be wrong.

We use the newset release 9.18
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Fri May 11, 2012 5:58 am    Post subject: Reply with quote

Quote:
If we track the smslog.txt (with Full technical Details) we see that an SMS is sent to the specified number successfully (without any error), but we did not get an SMS on the same number we use in the test

Sounds like HostMonitor did everything correctly. Probably problem caused by service provider?
Could you send smslog.txt to us (support@ks-soft.net)?
HostMonitor's Quick Log shows that action was executed as well?

Quote:
With the test - functionality it will send SMS without any problems. If i use that in an action profile, the SMS will not sent since a few days.

This is the "Test" function available in Options dialog, right?
What application did you use for this test? HostMonitor? RCC?

Regards
Alex
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mpgasser



Joined: 11 May 2012
Posts: 2

PostPosted: Tue May 22, 2012 1:14 am    Post subject: SMS Reply with quote

Hello Alex

we made a restore of our server with Hostmonitor today. Now it work again, even with updated version of Hostmonitor. We have no idea, what happens before.

Anyway, it works now again.

Thank you for your help!

Best regards

Markus
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Tue May 22, 2012 1:12 pm    Post subject: Reply with quote

Quote:
we made a restore of our server with Hostmonitor today

Did you just get HostMonitor from backup copy or you have restarted entire server? and may be rebooted Nokia?

Quote:
Thank you for your help!

You are welcome, but we did not help in this case ...

Regards
Alex
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