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Charts not generated

 
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Kris



Joined: 12 May 2010
Posts: 325

PostPosted: Thu Jun 03, 2010 2:58 am    Post subject: Charts not generated Reply with quote

Hi,

When I use the "SLA with charts" report, the images representing the charts are not generated/missing from the report.

I am logged on as administrator with full permissions...

Any ideas?
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KS-Soft



Joined: 03 Apr 2002
Posts: 12333
Location: USA

PostPosted: Thu Jun 03, 2010 10:54 am    Post subject: Reply with quote

What version of the software do you use?
Several versions of HostMonitor and RCC had a problem: in some cases applications did not create images for SLA reports when target folder (folder for images) was not present. Fixed in version 8.60.
http://www.ks-soft.net/hostmon.eng/news.htm

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 325

PostPosted: Fri Jun 04, 2010 5:02 am    Post subject: Reply with quote

Updated from 8.58 -> 8.60.

Much better

However, now I get an error when generating the report:

Axis Maximum Value must be >= Minimum

Only the 48Hrs column is generated...
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KS-Soft



Joined: 03 Apr 2002
Posts: 12333
Location: USA

PostPosted: Fri Jun 04, 2010 11:12 am    Post subject: Reply with quote

Could you send your HML file with tests to support@ks-soft.net?

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 325

PostPosted: Mon Jun 07, 2010 4:19 am    Post subject: Reply with quote

Done...
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KS-Soft



Joined: 03 Apr 2002
Posts: 12333
Location: USA

PostPosted: Wed Jun 09, 2010 11:52 am    Post subject: Reply with quote

Thank you.
There is update: www.ks-soft.net/download/hm861.zip
Just unzip the file and replace existing hostmon.exe and rcc.exe modules

Regards
Alex
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Kris



Joined: 12 May 2010
Posts: 325

PostPosted: Mon Jun 21, 2010 7:51 am    Post subject: Reply with quote

Worked like a charm!

Thanks alot!
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