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Restart HM service, reset all test entry?

 
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fve



Joined: 27 Apr 2008
Posts: 98
Location: Denmark

PostPosted: Mon May 03, 2010 3:39 am    Post subject: Restart HM service, reset all test entry? Reply with quote

Hello

We use RCC together with HM (ver. 8.54).
Normally when logged in to RCC you can see the result of the test, together with the recurrences. When restarting HM service all the test is now displayed as unknown and the recurrences counter is reset to 0.

Hmmm is this normal?
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KS-Soft



Joined: 03 Apr 2002
Posts: 12792
Location: USA

PostPosted: Mon May 03, 2010 10:16 am    Post subject: Reply with quote

If you have disabled "Store statistics in HML file" and "Store Recurrences in HML file" options then it is normal.
(options located on Preferences page in the Options dialog)

Also you may check options located on Service page in the Options dialog. Normally there is "When service being stopped save changed in HML file" option enabled.

Regards
Alex
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fve



Joined: 27 Apr 2008
Posts: 98
Location: Denmark

PostPosted: Mon May 03, 2010 11:14 am    Post subject: Reply with quote

Thanks

How to clean up the HML file for all the statistical when i want to reduce the size?
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KS-Soft



Joined: 03 Apr 2002
Posts: 12792
Location: USA

PostPosted: Mon May 03, 2010 11:49 am    Post subject: Reply with quote

If you set statistics counters to 0, this will not help you. 0 or 1 needs the same amount of space.
You can disable "Store historical data in the file" option to reduce file size (menu File -> Properties) but then you will not be able to create SLA reports.

What is the problem with file size? You are out of free space on hard drive? I don't think your HML file is 50GB.. is it?

Regards
Alex
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fve



Joined: 27 Apr 2008
Posts: 98
Location: Denmark

PostPosted: Tue May 04, 2010 12:27 am    Post subject: Reply with quote

Hello

It is not a space problem on the hdd

Just want to know if there are any tools or "secret" command to dump all the statistical data from the HML file.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12792
Location: USA

PostPosted: Tue May 04, 2010 10:56 am    Post subject: Reply with quote

Its not a secret. There is Reset button on toolbar.

Regards
Alex
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fve



Joined: 27 Apr 2008
Posts: 98
Location: Denmark

PostPosted: Wed May 05, 2010 4:07 am    Post subject: Reply with quote

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