Problem after upgrading from 6.54 to 7.08

Nadir · Post by **Nadir** » Fri Apr 18, 2008 2:21 pm

Hi all,

I had encourted a little with this upgrade. All Service tests replies now with "-1ms" before tests replies with "60ms" "340ms" ...
Thanks

KS-Soft · Post by **KS-Soft** » Fri Apr 18, 2008 4:04 pm

Test is performed by agent? I assume you forgot to update RMA.
You may copy agent manually from RMA-Win\ subfolder to remote systems or you may use RMA Manager to update all installed RMA at once http://www.ks-soft.net/hostmon.eng/rma- ... ow_upgrade

Regards
Alex

Nadir · Post by **Nadir** » Tue Apr 22, 2008 2:32 am

Test is performed by agent? I assume you forgot to update RMA.

Right, I try to update an agent but i get thye folowwing error:
Cannot open file "C:\Program Files\HostMonitor5\RMA-Win\rma.exe I/O" error 32

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Apr 22, 2008 2:49 am

Error 32 means "The process cannot access the file because it is being used by another process". Looks like some third party software, like antivirus locked this RMA agent.
Another possible reason - you are trying to copy one rma.agent onto itself.

On the other hand, this may happens when you are trying to send "working" exe module to remote systems. Better don't do that. If you need to have running agent on the same system where Advanced Host Monitor package in installed, then you can make a copy of the folder (RMA-Win folder) and used that copy for upgrade proceduce.

Regards,
Max

Nadir · Post by **Nadir** » Tue Apr 22, 2008 3:33 am

it works, thanks for support