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Process Monitoring / Error window

 
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jfreude



Joined: 19 Oct 2004
Posts: 27

PostPosted: Tue Oct 30, 2007 10:07 am    Post subject: Process Monitoring / Error window Reply with quote

We're monitoring a process (it's an audio coder) which is running on different machines. The application crashes somestimes with a "C++ Runtime error..." but the the process still appears in the process list of the machine.

Is it possible to monitor a machine and generate an alert if such a window (in this case the window's title is 'C++ Runtime error') appears on a machine?

The application doesn't write logfiles....no logfile-monitoring possible

Anybody an idea how to solve this otherwise?

Thanks,

jfreude
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KS-Soft



Joined: 03 Apr 2002
Posts: 12795
Location: USA

PostPosted: Tue Oct 30, 2007 11:48 am    Post subject: Reply with quote

Quote:
The application doesn't write logfiles....no logfile-monitoring possible

Do you mean application does not record log file when error appears, otherwise it adds some records on regular basis, e.g. every 5 min?
Then you may use File/Folder Availability test method with "Alert when file does not exist or older than 5 min" option

Regards
Alex
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jfreude



Joined: 19 Oct 2004
Posts: 27

PostPosted: Wed Oct 31, 2007 3:56 am    Post subject: Reply with quote

I mean that the application does not write log files at all....

The only chance to detect a crash of the application is to check if there's a window with the title "C++ Runtime error"....
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KS-Soft



Joined: 03 Apr 2002
Posts: 12795
Location: USA

PostPosted: Wed Oct 31, 2007 8:07 am    Post subject: Reply with quote

I see.
HostMonitor does not provide "alert by window title" option. You may try to find 3rd party command line utility and use it with External or Shell Script test method.
On the other hand, we can create such utility for you... Please send request to support@ks-soft.net and provide your order number and/or registration name.

Regards
Alex
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Fri Nov 09, 2007 4:16 am    Post subject: Reply with quote

We have sent you the letter with "findwindow.exe" utility 11/02/2007. Have you received our letter? Have you tried the utility? Does it work properly?

Regards,
Max
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