Cannot retrieve Process List --Help--

gsswho6 · Joined: 30 Mar 2007 Posts: 3

I am having an issue getting process info on 2 of my servers. I currently have around 1000 server and all work great except for 2. The 2 servers are actually running 2000 Pro. I have done everything I can think of with no luck. I have also searched these forums and done the steps below to no avail. Any other Ideas? I made sure step 1 and 2 was running. I also ran the utily and it shows both dll's in the enabled.

1) RPC service is started on targetr systems
2) Remote Registry Service started on target system
3) PerfOS.DLL is enabled on target system
4) PerfProc.DLL is enabled on target system
5) Check if "admin" account has KEY_READ access to the following registry key on target system: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows_NT\CurrentVersion\Perflib.
To view/change permissions to the registry key you can use the registry editor utility (Regedt32.exe).

Microsoft provides "Extensible Counter List" utility: http://www.microsoft.com/downloads/details.aspx?FamilyID=7ff99683-b7ec-4da6-92ab-793193604ba4&displaylang=en
This utility displays list of DLLs that are used to support Performance Counters, using the utility you may disable/enable specific DLLs.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Status of the test is Unknown?
What about CPU Usage and Service tests? Works?

Regards
Alex

gsswho6 · Joined: 30 Mar 2007 Posts: 3

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

CPU Usage and Process tests work similarly - require the same level of rights, use the same RPC and Remote Registry Service. The only difference - information for CPU Usage test is provided by PerfOS.DLL. While Process test requires PerfProc.DLL
So, there must be some problem related to PerfProc.DLL on target system.
Unfortunately I cannot tell you what exactly is wrong. Try to disable and enable this DLL using Microsoft Extensible Counter List utility. May be file is corrupted? Try to copy this DLL from another system. Or simply reboot the system.

Regards
Alex

gsswho6 · Joined: 30 Mar 2007 Posts: 3

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

No. Use Extensible Counter List utility

Regards
Alex

Dubolomov · Joined: 01 Jun 2006 Posts: 214 Location: Russia

I had this problem with one of WinXP computer.
Just file sharing service was disabled.

pep · Joined: 17 Jul 2007 Posts: 1

I have this problem too.

I can't view a target computer Process List.

It works in every other server i choose, but there's just one that doesn't works.

And it's configured exactly the same way as the rest of the servers, with the very same OS, tools, interfaces, etc.

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832