Problems upgrading to 6.70 beta

lr · Joined: 12 Aug 2003 Posts: 24

I tried to update my v.6.24 Advanced Host Monitor to v.6.70 beta and it would not recognize my registration name and ID after the upgrade even though I re-entered it and restarted the program. All of my saved tests started failing saying there was a license violation. When I re-installed my previous version 6.24 my license was again recognized but my test file would no longer function with that older version. What a mess!

My license is for lifetime upgrades so I don't know why I had this problem upgrading versions, but I do not want to try this again until I hear your reply.

Also, my main reason for upgrading versions was to get the new DICOM test. But I gather that the RMA does not yet support the DICOM test at remote sites. Is that right?

Thank you.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

Peter · Joined: 09 Apr 2002 Posts: 20

Hello, i have the same problem. After Upgrading to 6.72 my license has not been accepted. Then changed to the old version and it worked again.
Regards
Peter

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

The same problem - the same answer:
If you own LifeTime license, please send request with your registration name and/or order number to sales@ks-soft.net
Otherwise you may purchase new version with 50% discount: http://www.ks-soft.net/hostmon.eng/regmon.htm#upgrades

As I said above: Sometimes HostMonitor requires new registration codes. You may verify that before actual upgrade using menu Help->Update check. Also you may use "update check" option located on Misc page in the Options dialog (this option is enabled by default).

Regards
Alex