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LesPaul11



Joined: 17 Dec 2006
Posts: 16
Location: United Kingdom

PostPosted: Mon Feb 19, 2007 12:24 pm    Post subject: Disable alerts Reply with quote

Other than clicking Monitoring > Disable Alerts is there any other way that alerts can become disabled?? eg. restart of HM?? acknowledging bad status with "acknowledge and stop alerts"???
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Mon Feb 19, 2007 12:41 pm    Post subject: Reply with quote

To acknowledge the failed test with "acknowledge and stop alert" option you may use HMS script with "AckTestStatus" command with "StopAlerts" parameter. http://www.ks-soft.net/hostmon.eng/mframe.htm#actions.htm#actScript

You may execute HMS script using menu "File > Execute script" or using "Execute HMS script" action.

Regards,
Max
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KS-Soft



Joined: 03 Apr 2002
Posts: 12085
Location: USA

PostPosted: Tue Feb 20, 2007 1:24 pm    Post subject: Reply with quote

PS Please use "Problems and bugs" forum when something works incorrectly. Use "Installation and configuration" forum for configuration questions.

Regards
Alex
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LesPaul11



Joined: 17 Dec 2006
Posts: 16
Location: United Kingdom

PostPosted: Wed Feb 21, 2007 1:21 am    Post subject: Reply with quote

My apologies, maybe I didn't explain properly. We found recently that when tests failed, the associated alert action (sound, message) didn't execute. After digging around I noticed that (and noticing a big button on the toolbar to switch them back on ) alerts were disabled in the monitoring menu.
Could this have happened by any means other than someone clicking Monitoring > Disable Alerts ?

Thanks
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Wed Feb 21, 2007 3:17 am    Post subject: Reply with quote

LesPaul11 wrote:
Could this have happened by any means other than someone clicking Monitoring > Disable Alerts ?

No, it could not. There are no any automatical possibility to disable alerting. Someone should manually do it using menu "Monitoring > Disable alerts" in HostMonitor and RCC, by pressing "Stop Alerts" button in Web page, produced by Web Service, using "disable alerts" command with Telnet Service or by enabling "Disable alert reaction" option on HostMonitor's menu "Options > Behavior" tab. Also you may disable alert for some tests using "Acknowledge and stop alert" option. "Acknowledge and stop alert" option also could be invoked automatically for certain tests using HMS Script.

Regards,
Max
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LesPaul11



Joined: 17 Dec 2006
Posts: 16
Location: United Kingdom

PostPosted: Wed Feb 21, 2007 3:27 am    Post subject: Reply with quote

thanks guys. that clears that up

and again, top marks for quality support!!
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KS-Soft Europe



Joined: 16 May 2006
Posts: 2832

PostPosted: Wed Feb 21, 2007 3:35 am    Post subject: Reply with quote

LesPaul11 wrote:
thanks guys. that clears that up
You are welcome.
LesPaul11 wrote:
and again, top marks for quality support!!
Thank you

Regards,
Max
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