WMI problem connecting

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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braskoer
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WMI problem connecting

Post by braskoer »

We have Hostmonitor version 5.92 running on our server with rma 3.30c on our clients --> servers from our clients (remote locations)
When i try to configure wmi the error "Error: The RPC server is unavailable" keeps returning, Can i do anything about it?
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KS-Soft Europe
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Re: WMI problem connecting

Post by KS-Soft Europe »

braskoer wrote:When i try to configure wmi the error "Error: The RPC server is unavailable" keeps returning, Can i do anything about it?
What OS is running on your server? on client machine? Do you see any errors in EventLog? Could you enable RMA logging (using rma_cfg.exe utility) and check log1.txt, log2.txt files in RMA's directory?

Might be, following article will be helpful: http://www.microforge.net/kb/39

Regards,
Max
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braskoer
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Re: WMI problem connecting

Post by braskoer »

KS-Soft Europe wrote:
braskoer wrote:When i try to configure wmi the error "Error: The RPC server is unavailable" keeps returning, Can i do anything about it?
What OS is running on your server? on client machine? Do you see any errors in EventLog? Could you enable RMA logging (using rma_cfg.exe utility) and check log1.txt, log2.txt files in RMA's directory?

Might be, following article will be helpful: http://www.microforge.net/kb/39

Regards,
Max
We have Windows 2003 running on our own server, the client machine varies from windows 2000 sbs/standard to windows 2003 sbs/standard.
I'll put on the logging for the rma to see if i can find anything that way.
There're no errors reported in the eventlog at this point.

Regards,
J.R.
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KS-Soft
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Post by KS-Soft »

We have Hostmonitor version 5.92 running on our server with rma 3.30c on our clients --> servers from our clients (remote locations)
When i try to configure wmi the error "Error: The RPC server is unavailable" keeps returning, Can i do anything about it?
"Try to configure"? Do you mean error is displayed by WMI Explorer application? WMI Explorer does not work thru RMA, it tries to request target system directly. I assume target system located in remote network protected by firewall? That's why you see this error.

Solution? You should type WMI Query manually without using WMI Explorer, then HostMonitor will request RMA to perform the test.

Regards
Alex
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