KS-Soft. Network Management Solutions
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister    ProfileProfile    Log inLog in 

License Limit error after upgrading to 5.66

 
Post new topic   Reply to topic    KS-Soft Forum Index -> Configuration, Maintenance, Troubleshooting
View previous topic :: View next topic  
Author Message
jacksun



Joined: 17 Oct 2004
Posts: 7

PostPosted: Thu Nov 03, 2005 10:04 am    Post subject: License Limit error after upgrading to 5.66 Reply with quote

Hi, after upgrading my install to your latest version 5.66 I am seeing an issue where all my tests that are using the Remote agent are returning a License limit error.
I have an enterprise license with an extra 100 agents purchased.

When I did the upgrade the license key did not move over, I had to reenter the key.

Any idea what is happening here or how I fix it? I have lots of tests now pounding me with alerts.

**edit** It is saying my license is for an older version of Hostmonitor and I need to upgrade my license. I have an Enterprise. 110 RMA license which I believe has unlimited upgrades. I was running 5.64 Beta before this upgrade. How do I correct this?

Cheers,
Wayne
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Thu Nov 03, 2005 11:14 am    Post subject: Reply with quote

Please send request to support@ks-soft.net or sales@ks-soft.net. Provide your registration name or order number

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
JuergenF



Joined: 26 Jan 2003
Posts: 330
Location: Germany, North Rhine-Westphalia

PostPosted: Sun Nov 06, 2005 11:15 am    Post subject: Reply with quote

I had the same problem ...
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Sun Nov 06, 2005 1:37 pm    Post subject: Reply with quote

Please send request to support@ks-soft.net or sales@ks-soft.net. Provide your registration name or order number.
We cannot publish your registration codes in the forum

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
JuergenF



Joined: 26 Jan 2003
Posts: 330
Location: Germany, North Rhine-Westphalia

PostPosted: Sun Nov 06, 2005 10:54 pm    Post subject: Reply with quote

JuergenF wrote:
I had the same problem ...



I've already got new codes. Thank you.
I just wanted to say that more than one has got that problem.
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12260
Location: USA

PostPosted: Mon Nov 07, 2005 3:03 pm    Post subject: Reply with quote

Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
hmo



Joined: 14 Feb 2003
Posts: 81
Location: Denmark

PostPosted: Thu Nov 17, 2005 7:15 pm    Post subject: Reply with quote

KS-Soft wrote:
Sometimes we are changing codes.
If you have LifeTime license and you are upgrading from version 4 to 5 or 5 to 6, please let as know. We will check your license and generate new codes if necessary.

Regards
Alex


Well... for all to remember! Allthough many have LifeTime license, then dont make any upgrades during late night... risk missing the right license/keycode and not beeing able to monitor anything. Request new license before anything...

/h
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    KS-Soft Forum Index -> Configuration, Maintenance, Troubleshooting All times are GMT - 6 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group

KS-Soft Forum Index