PIng fails

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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jimmmmm
Posts: 5
Joined: Thu Oct 28, 2004 4:00 am

PIng fails

Post by jimmmmm »

Hello to the forum
I just installed the ip tools v2.40 a few minutes ago. I think its a very usefull tools and it can give you a lot of details about your network.
Although the ping command doesn't work.
I read on an article that
"if you have a different IP stack, without icmp.dll, traceroute and ping will fail, but everything else should work and thats exaclty what happening.
If a ping a host from the programe i get a no reply answer but if i use the command prompt and ping the same host it works.

ANy advice :( ?
KS-Soft
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Post by KS-Soft »

Actually this forum for HostMonitor. IP-Tools' forum below...
Anyway, do you see any error/warning messages at startup?
What Windows do you use? Service Pack?

Regards
Alex
KS-Soft
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Post by KS-Soft »

PS
IP-Tools 2.50 available at http://www.ks-soft.net/ip-tools.eng/downpage.htm

Regards
Alex
jimmmmm
Posts: 5
Joined: Thu Oct 28, 2004 4:00 am

Post by jimmmmm »

i downloaded the ip tools software and i experience exatcly the sample problem
I get no reply on the ping service
i work on winxp sp2 and i am behind a software firewall
no errors when i launch the programe
please keep focus on these sentse
Thesse must have something to do with
"if you have a different IP stack, without icmp.dll, traceroute and ping will fail, but everything else should work"
Thanks for u replays
KS-Soft
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Post by KS-Soft »

"if you have a different IP stack, without icmp.dll, traceroute and ping will fail, but everything else should work"
Where do you see this phrase?
Its true, but:
- if system does not have ICMP.DLL, IP-Tools will display error message at startup
- Windows XP professional SP2 has ICMP.DLL and IP-Tools works fine on XP SP2
Probably your system has ICMP.DLL but it does not really works (stub module)?

Questions:
- are you using Windows XP Professional? Or XP Home?
- do you have "different IP stack"? not from Microsoft?

BTW: XP Home does not have many functions that provided by "normal" Windows. We never tested IP-Tools on XP Home and we will not support this platform.

Regards
Alex
jimmmmm
Posts: 5
Joined: Thu Oct 28, 2004 4:00 am

Post by jimmmmm »

i work on windows professional
i checked my pc and the icmp.dll is located in the system32 folder
by the command prompt i can ping hosts without problem

how can i check if it is working? and what is taht stub module?

thanks thanks thanks
KS-Soft
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Post by KS-Soft »

May be some router does pass small echo packets but does not pass larger packets? Or may be timeout too short?
Could you try to use different Ping/Trace settings (Options dialog)? Try to ping different site.

Regards
Alex
KS-Soft
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Post by KS-Soft »

how can i check if it is working? and what is taht stub module?
If you have normal Windows winsock, its working.
I don't know why you said about some "different IP stack" Why?

Regards
Alex
jimmmmm
Posts: 5
Joined: Thu Oct 28, 2004 4:00 am

Post by jimmmmm »

Last edited by jimmmmm on Fri Oct 29, 2004 2:55 pm, edited 1 time in total.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

jimmmmm
Posts: 5
Joined: Thu Oct 28, 2004 4:00 am

Post by jimmmmm »

i will try to install it tomorrow on a win98 system that i installed in a small network
I hope it will work there, to be able to investigate their network :D
bk280179
Posts: 2
Joined: Tue Oct 04, 2005 8:04 am

Post by bk280179 »

I think i can help you solving this problem.

- First rightclick your network connection
- than properties
- go to the advanced tab
- click on settings
- also to the advanced tab
- at the ICMP area click on settings
- check the first checkbox... allow echos...
- thats it...

Regards
Björn
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