No Answer = Bad?

kvnsdr · Joined: 09 Apr 2004 Posts: 47

HM 5.30, RMA 3.14..........

I've configured an alert so when a status is met an email will be sent to the client mailbox advising them to restart thier workstation.

Q. Is a 'No Answer' (status column) considered a 'Bad' status?

I have checked by default "Treat unknown status as Bad", but unsure if 'No Answer' status is considered 'Bad' as well.

Q. If not, how can I send an alert on a 'No Answer' condition?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Yes, "No answer" is bad status.
Host is alive, Ok - "good" statuses
No answer, Bad, Bad contents - "bad" statuses
Unknown, Unknown host - "unknown" statuses

Regards
Alex

kvnsdr · Joined: 09 Apr 2004 Posts: 47

Well then for some reason 'No Answer' is not working. I'm using the same 'Action Profile' as I do for all the tests.

Q. What do you suggest?

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

What exactly is not working? HostMonitor does not start alerts when test changes status from "Host is alive" to "No answer"? Could you please check alert settings - "Start when", "Repeat", "Time restriction" parameters?

Regards
Alex

kvnsdr · Joined: 09 Apr 2004 Posts: 47

Ok, apparently clicking on "Refresh" does not count as a "consecutive "Bad" results occurance" as setup in the Windows RMA.

It does work as long as I leave it alone and let it 'step-though' the 10 minute intervals x 4 counts = email sent.

Looks like I don't have a problem. Maybe this post will help someone else too.