RMA/Performance Counters

Mfox · Joined: 16 Dec 2004 Posts: 10

Hi,

I've been using AHM for nearly 4 years now, but only for url and ping test. The need has arisen to get deeper into the program.

I've installed the latest version AHM 4.86 and RMA 2.02
My test environment has two machines - win2000pro and win2000 server. I can connect to both. On the Pro box I can get Pref counter info, but not on the server. I can get cpu and drive space reading on the server but not through pref counters.

This tells me the RMA is working on the server (to some extent) Preforms as expected on the Pro workstation.

I'm only running 3.71 in production, so all of this testing is on the trail version 4.86. I can't upgrade unless I know it will do what it's supose to.

Does anyone have any ideas?

Thanks

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Mfox · Joined: 16 Dec 2004 Posts: 10

HostMon is installed on a 3rd system
RMA is installed on both the server and the work station
RMA is running as a service on both
HostMon is not running as a service in this test environment, but would in production.
"Local System" account is used to start the services.

Do you perform Performance Counter test directly or using RMA? Not sure what you mean. In HostMon the "test by" property is set to the agent on each box.

Thanks

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Now I understand configuration.
Recommendations:

1) do not use address at all or use address of the local interface when you setup Performance Counter test.
What I mean? The same counter (for local system!) you may specify in 4 different forms:
\\hostname\object\counter
\\IP.address.N.N\object\counter
\\127.0.0.1\object\counter
\object\counter
Its the same counter, but often Windows responds to 3rd and 4th request and returns error when you use 1st or 2nd form. Looks like some permission issue...

or
2) start RMA under administrators account instead of "local system". It should solve this problem and it will be useful when you want to use single RMA to monitor several systems.

Regards
Alex

Mfox · Joined: 16 Dec 2004 Posts: 10

Thank you.

I had already figured out to use counters form a different machine. The problem with that work around is not all of my machines are running the same programs with the same counters (SQL, IIS, etc).

Changing the service to start as admin didn't fix the problem.

Thank you for you help and quick responses. If the work around is acceptable to upper management then we'll upgrade.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Mfox · Joined: 16 Dec 2004 Posts: 10

Yes #1 did work, but has limitations. I will also try the link you posted. Thanks again.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

If you can retrieve \object\counter but cannot retrieve \\hostname\object\counter under admins account, probably Remote Registry Service is not started on the system

Regards
Alex

Mfox · Joined: 16 Dec 2004 Posts: 10

Very possible, I'll check Monday.

Mfox · Joined: 16 Dec 2004 Posts: 10

Remote Registry Service is running. I tried disabling it just to see what would happen. With RRS stopped, no data is returned to HM (tests fail)

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

All Performance Counter tests fail when you stopped service? Even tests that use local syntax (\object\counter)??? Its not normal

Regards
Alex

Mfox · Joined: 16 Dec 2004 Posts: 10

I wasn't testing on the local machine. If I stop the service on the remote machine that I'm testing then all pref counter test on that machine fail.

I used the local syntax to set the test and then change the IP to the remote machine. (localhost\object\counter --- 10.1.1.1\object\counter) This has been the only way I can set a test for a remote server.

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA

Mfox · Joined: 16 Dec 2004 Posts: 10

KS-Soft · Joined: 03 Apr 2002 Posts: 12795 Location: USA