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GEI
Joined: 17 Dec 2005
Posts: 24
Location: Lubec, ME
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 Posted: Sat Dec 17, 2005 9:54 am Post subject: Graphic files are not displayable |
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Computer:
P4 3.2GHz, 2megabytes RAM
XP SP2, all hotfixes, firewall turned off
hostmoniter version 5.66
converted all logs to text, log size issues.
After the conversion we noticed that after the reports were generated, no graphics were being displayed. We thought that it might be because of the text logs, so we converted a couple of folders back to dbf logs, same problem.
We tried reinstalling Hostmonitor, same thing, we then copied the configuration files (.ini, .lst, .hml) deleted the hostmonitor sub-directory, reinstalled, copied the configuration files back, ran reports, same issue.
I am enclosing one of the graphics files, it is not displayable with any graphics program
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GEI
Joined: 17 Dec 2005
Posts: 24
Location: Lubec, ME
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| Posted: Sat Dec 17, 2005 11:37 am Post subject: update |
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We have done some more experiments, it seems to have something to do with Microsofts latest updates. It appears to effect most graphics programs (adobe, macromedia, corel draw, and IE) mozilla is not effected.
we have tried three computers now where it the graphics work, then we do the latest updates, and they no longer showup, you just get the little red x. so far it only seems to be effecting the gif's generated by Hostmonitor, as we are still able to open all other gifs that we have access to with not problem. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Sat Dec 17, 2005 3:40 pm Post subject: |
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H'm, yes its definitely latest security update from Microsoft.
What is interesting - we have different results on different Windows:
- Windows 2000 SP4 and IE 5.01 still works fine and show images (yes, we have installed all updates)
- Windows 2003 and IE 6.0 SP1 works but doesn't show images
- Windows XP SP2 after last Microsoft update want start anymore - blue screen on startup. So you are lucky.
Will try to find what is goind on.
BTW: Have you aked Microsoft what they did?
Regards
Alex |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Sat Dec 17, 2005 4:00 pm Post subject: |
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Precisely: problem is in "Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB905915)"
But we cannot say what exactly Microsoft doesn't like in GIF file...
Regards
Alex |
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GEI
Joined: 17 Dec 2005
Posts: 24
Location: Lubec, ME
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| Posted: Sat Dec 17, 2005 4:04 pm Post subject: |
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| we have a request in to them already, If they give me any information that is usefull we will make sure that you also get a copy |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Sat Dec 17, 2005 4:12 pm Post subject: |
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| Thank you |
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Yoorix
Joined: 14 Dec 2005
Posts: 177
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Mon Dec 19, 2005 4:20 pm Post subject: |
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Looks like many people have the same and other problems with KB905915 update
http://www.google.ca/search?hl=en&q=KB905915+problem&meta=
http://groups.google.ca/groups?hl=en&q=KB905915
But the only solution that works - uninstallation, which is not very good because of security holes...
We can modify GIF module but we must know what exactly Microsoft does not like in it. I think Microsoft fixed some "stack overflow" error (and made mistake in different place) but I cannot find any information about that...
Regards
Alex |
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GEI
Joined: 17 Dec 2005
Posts: 24
Location: Lubec, ME
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| Posted: Mon Dec 19, 2005 4:58 pm Post subject: |
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| I have called M$ everyday, the latest they tell me is that Hot fix is not avalilable so they can not give me any information, about it |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Fri Jan 13, 2006 8:14 am Post subject: |
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We have redesigned GIF module, now even updated Microsoft applications (IE) show images!!
Update available at www.ks-soft.net/download/la507.zip
Regards
Alex |
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dareusz
Joined: 16 Jan 2006
Posts: 11
Location: Poland
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| Posted: Mon Jan 16, 2006 5:13 am Post subject: |
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| KS-Soft wrote: | We have redesigned GIF module, now even updated Microsoft applications (IE) show images!!
Update available at www.ks-soft.net/download/la507.zip
Regards
Alex |
It's a snag with that. It's version 5.07 but I use 4.20
I type registration code and get information which please me to restart program. After that not happend Log Analyzer is still unregistered. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Mon Jan 16, 2006 8:35 am Post subject: |
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Most likely your license is not valid for latest version.
May be we can provide new code. But I cannot publish it here. Please send request to support@ks-soft.net or sales@ks-soft.net. Do not forget to provide your registration name and/or order number
Regards
Alex |
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dareusz
Joined: 16 Jan 2006
Posts: 11
Location: Poland
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| Posted: Wed Jan 18, 2006 3:59 am Post subject: |
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I sent an email.
Regards
Darek |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Wed Jan 18, 2006 7:06 am Post subject: |
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We have received your mail
Regards
Alex |
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