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m0n
Joined: 20 Oct 2004
Posts: 28
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 Posted: Mon Oct 25, 2004 7:22 am Post subject: AHM Crashes |
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Hello,
I installed 4.70 some weeks ago (on NT4) and today I wanted to install 4.74 on a diff pc (winXP) but with the settings of 4.70 (so I backupped action.lst,schedule.lst, the hml and the ini file
Installing 4.74 works fine only when I copy the lst, hml & ini files
and I load it, it seems to crash when it checks or starts the smtp server for sending email.
help 
Regards,
m0n |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Mon Oct 25, 2004 10:37 am Post subject: |
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Could you please provide more information?
- How exactly it crashed? Have you seen any error messages?
- XP: Professional? Home? Service Pack? Have you installed latest security updates from Microsoft?
Our XP test systems doesn't work at all after installing latest security updates from Microsoft, system crashes right after log on.
Regards
Alex |
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m0n
Joined: 20 Oct 2004
Posts: 28
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| Posted: Tue Oct 26, 2004 1:51 am Post subject: |
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When I load it with a fresh install it loads normal no crashing.
I close it after, I copy the .hml, .lst, & .ini files over from a 4.70.
I load it again, and it tries to send an email after startup : I get this error :
hostmon.exe - Application Error
The exception unknown software exception (0x0eedfade) occured in the application at location 0x77e73887.
Then I click cancel (since clicking OK give me same error over and over), and I get The exception cannot continue
Windows cannot continue from this exception
(0xc0000025) occured in the application at location 0x77f87be8
Click on OK to terminate the program
I have tried it with 4.70 & 4.74, both crash only at email send.
When I remove the mail settings, it works normally.
Here is my systeminfo :
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 1 Build 2600
System type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x86 Family 15 Model 2 Stepping 9 GenuineIntel ~ 2793 Mhz
Total Physical Memory: 503 MB
Available Physical Memory: 221 MB
Virtual Memory: Max Size: 1 493 MB
Virtual Memory: Available: 967 MB
Virtual Memory: In Use: 526 MB
Hotfix(s): 75 Hotfix(s) Installed.
[01]: File 1
[02]: File 1
[03]: File 1
[04]: File 1
[05]: File 1
[06]: File 1
[07]: File 1
[08]: File 1
[09]: File 1
[10]: File 1
[11]: File 1
[12]: File 1
[13]: File 1
[14]: File 1
[15]: File 1
[16]: File 1
[17]: File 1
[18]: File 1
[19]: File 1
[20]: File 1
[21]: File 1
[22]: File 1
[23]: Q147222
[24]: Q323255 - Windows XP Hotfix (SP2) [See Q323255 for more information]
[25]: Q324230 - Windows XP Hotfix (SP2) Q324230
[26]: Q326469 - Windows XP Hotfix (SP2) Q326469
[27]: Q329170 - Windows XP Hotfix (SP2) Q329170
[28]: Q329390 - Windows XP Hotfix (SP2) [See Q329390 for more information]
[29]: Q329834 - Windows XP Hotfix (SP2) [See Q329834 for more information]
[30]: Q810577 - Windows XP Hotfix (SP2) Q810577
[31]: Q810833 - Windows XP Hotfix (SP2) Q810833
[32]: Q811492 - Windows XP Hotfix (SP2) Q811492
[33]: Q811493 - Windows XP Hotfix (SP2) Q811493
[34]: Q811630 - Windows XP Hotfix (SP2) Q811630
[35]: Q812933 - Windows XP Hotfix (SP2) Q812933
[36]: Q817606 - Windows XP Hotfix (SP2) Q817606
[37]: Q819696 - Windows XP Hotfix (SP2) Q819696
[38]: wm817787
[39]: Q324720 - Service Pack
[40]: KB321936 - Update
[41]: KB810217 - Update
[42]: KB821557 - Update
[43]: KB823182 - Update
[44]: KB823559 - Update
[45]: KB824105 - Update
[46]: KB824141 - Update
[47]: KB824146 - Update
[48]: KB825119 - Update
[49]: KB828028 - Update
[50]: KB828035 - Update
[51]: KB828741 - Update
[52]: KB831783 - Update
[53]: KB833987 - Update
[54]: KB835261 - Update
[55]: KB835732 - Update
[56]: KB837001 - Update
[57]: KB839231 - Update
[58]: KB839645 - Update
[59]: KB840315 - Update
[60]: KB840374 - Update
[61]: KB841873 - Update
[62]: Q323255 - Update
[63]: Q324230 - Update
[64]: Q326469 - Update
[65]: Q329170 - Update
[66]: Q329390 - Update
[67]: Q329834 - Update
[68]: Q810577 - Update
[69]: Q810833 - Update
[70]: Q811492 - Update
[71]: Q811493 - Update
[72]: Q811630 - Update
[73]: Q812933 - Update
[74]: Q817606 - Update
[75]: Q819696 - Update
NetWork Card(s): 1 NIC(s) Installed.
[01]: Broadcom NetXtreme Gigabit Ethernet for hp
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 10.46.27.5
IP address(es)
[01]: 10.46.49.254
Thx,
m0n |
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m0n
Joined: 20 Oct 2004
Posts: 28
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| Posted: Tue Oct 26, 2004 2:50 am Post subject: |
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Oki, I found this topic in the forum
http://www.ks-soft.net/cgi-bin/phpBB/viewtopic.php?t=1618
which gave an answer to my question, it works now !
but I dont know if its normal if AHM crashes on this problem??
Maybe something to fix for a newer version ?
Thx for the help !
m0n |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Tue Oct 26, 2004 1:50 pm Post subject: |
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| Quote: | but I dont know if its normal if AHM crashes on this problem??
Maybe something to fix for a newer version ? |
Of course crash is abnormal behavior. But... HostMonitor depends on many DLLs, just like any other Windows application. It looks like some 3rd party DLL is reason of this crash. 0x77e73887 - address outside of HostMonitor's code, that why I cannot say where is exactly error occured.
McAfee may replace some system DLLs, may be some of them doesn't work correctly.
What version of the McAfee do you have installed? May be problem fixed in newer release?
Regards
Alex |
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m0n
Joined: 20 Oct 2004
Posts: 28
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| Posted: Wed Oct 27, 2004 1:56 am Post subject: |
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| McAfee Enterprise 8.0.0 |
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