SMTP not working

[LordJezo]

hello.

I have tried to set up the smtp mail messages on my Windows 2003 instance of the newest version of Hostmonitor and when the test executes and fails, as I want it to, the email is never sent out.

I also have it set to show the status window of the email being sent out but that never pops up either.

I have tried two different smtp servers and nothing is working. I can ping the mail servers fine but Hostmonitor does not seem to want to do anything with them.

What am I doing wrong?

[KS-Soft]

Probably you are using wrong "launch" settings.

What are settings of the action
- Action type? Bad?
- Condition to start action? standard mode?
- Start when N consecutive Bad/Good results occur? 1?
- Repeat? 1 time?
With this settings HostMonitor will launch action when test status changes from "good" to "bad". If test already has "bad" status, action will not be launched.

To start actions for testing, you may use "Reverse alert" option of the test. Mark this option, "refresh" the test item - HostMonitor will change the status. Open Test Properties dialog again, unmark option, "refresh" the test item again - HostMonitor will change test status back to normal.

Regards
Alex

[LordJezo]

Ok, that seemed to work. Thanks, I had to do what you said and reverse the test back to ok and then switch it back.

Now, after the test executes and switches to the "bad" mode how do I switch it back after the problem is corrected, or, once the problem is corrected and the test resets itself back to "good" or "ok" mode, will the next time it runs and fails it will send an email and not get stuck like before? What I am looking for is a way to not have to manually reverse the test each time.

[KS-Soft]

You do not need to switch it back, actually you do not need to use "Reverse alert" option (except of some special cases). HostMonitor performs checks at regular interval and set test status depending on result.

[Igor Sterle]

My problem seems to be somehow similar although I would say it's a general bug bypassed by "Reverse alert".

My environment: HM 4.52 on WinXP Pro as regular program (not service).

Problem started by trying to run external program as an alert action. Commands that properly worked in "Command prompt" did not even appear in HM. I didn’t believe such valuable feature couldn’t work, so I tried also trivial action like "Show message" - unsuccessfully. Confusion was complete until after long period of "try and miss" I found out that sometimes I got message after using "Reverse alert".

My conclusion: changes in "Action profiles" dialog are accepted only after performing this sequence:

- Do the alert action changes.
- Refresh the test (changes not accepted).
- Change "Reverse alert".
- Refresh the test (changes not accepted).
- Change "Reverse alert" back.
- Refresh the test (changes accepted).

This misbehaviour can easily be missed because reversing the alert is the natural testing method for alert actions.

Am I correct?

Regards.
Igor

[LordJezo]

Well it dosen't work too well when I put it at a specific schedule.

I am using the "check if file exists" option, reverse it by saying that if the file is not there then it is okay, and then switching it back to sending out an alert if the file is not there. It goes back to out of schedule after the switch over.

It sits at "out of schedule" all day and when the test goes off at night the email is never sent. This is quite a problem and makes me sad that the product seems to have this simple bug.

[KS-Soft]

[KS-Soft]

BTW:
"Reverse alert" can be used for testing but it was designed for different purpose.

[KS-Soft]

[Igor Sterle]