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RMA connection issues --New User on Eval--
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Marcus



Joined: 18 Nov 2002
Posts: 367

PostPosted: Thu May 13, 2004 4:31 am    Post subject: Reply with quote

Quote:
From what I have seen on these forums new version to fix people's problems is not a rare thing.

Most problems which require new versions are not problems, but extra requested functionality. It is this great support, which you wil find nowhere else!
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KS-Soft



Joined: 03 Apr 2002
Posts: 12792
Location: USA

PostPosted: Thu May 13, 2004 8:37 am    Post subject: Reply with quote

Quote:
Well sort of, though changing the port number did not fix it if hostmon was installed on the XP machine.


We tested HostMonitor and RMA on XP systems and many customers use software on XP systems. Must be something exceptional...

Quote:
1. If I buy your product I would most likely be looking at an enterprise license with the ongoing versions option. However I want to know if there is any official support included or if it is on an informal basis through these forums.


We provide support by e-mail (support@ks-soft.net) and through these forums, e-mails have higher priority. Of course we are trying to fix problems as soon as possible (often we can offer fix within several days) but sometimes we cannot fix the problem. E.g. its hard to fix problem that cannot be reproduced.

Quote:
2. Do you know any good recources for learning about SNMP as I have never realy used it.


What about these
http://www.snmplink.org/SNMPv3.html
http://www.snmp.com/FAQs/snmp-faq-part2.txt
http://moon.yerphi.am/RFC/rfc1067.html

Regards
Alex
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Quantum



Joined: 06 May 2004
Posts: 56

PostPosted: Thu May 13, 2004 11:04 am    Post subject: Reply with quote

Thanks
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