RMA external program test problem

mjparr · Post by **mjparr** » Thu Apr 29, 2004 8:56 am

We are currently testing for a process using HostMonitor 4.42 connected to an RMA agent on our remote server (win 2k adv server). When the process test goes bad, another dependent test runs and executes an external program (batch file on server) to stop and start the service.

This has been working great for months now, but i just upgraded to 4.42 and it is no longer working. It is now trying to find the batch file on the local HostMonitor machine and not the remote RMA server. If i try to browse to find the file after i have selected to use the RMA agent all i see is the local files of the HostMonitor PC.

Have you heard of any other problems with this? In summary, the problem is that we cannot execute the batch file on the remote RMA server as it looks for the file only on the local machine.

Thank you for any help you can give us.

KS-Soft · Post by **KS-Soft** » Thu Apr 29, 2004 11:27 am

Its not a bug. HostMonitor (old and new version) does not allow you to browse files on remote system. You should type path to the file manually.

Regards
Alex

mjparr · Post by **mjparr** » Thu Apr 29, 2004 11:32 am

Alex,

Thanks for the reply. I thought that I was able to browse using the RMA before....guess not. Anyway, when we updated, nothing was changed but the external batch file test no longer worked, even with typing in the path manually. Any thoughts?

Thanks again...

mjparr · Post by **mjparr** » Thu Apr 29, 2004 11:34 am

One more question...

Would I need to update the RMA on the server side as well for this to work properly. The RMA is one to two releases older depending on which servers we are connecting to. Thanks.

KS-Soft · Post by **KS-Soft** » Thu Apr 29, 2004 12:06 pm

Thanks for the reply. I thought that I was able to browse using the RMA before....guess not. Anyway, when we updated, nothing was changed but the external batch file test no longer worked, even with typing in the path manually.

Could you export test settings into text file and send to support@ks-soft.net or publish it here? Use menu File->Export to text file

Would I need to update the RMA on the server side as well for this to work properly. The RMA is one to two releases older depending on which servers we are connecting to. Thanks.

I don't think its necessary, HostMonitor can work with older versions of RMA.

Regards
Alex

mjparr · Post by **mjparr** » Thu Apr 29, 2004 1:05 pm

Alex,

Thanks. I will have someone email you the file in a few minutes. Talk to you soon.

KS-Soft · Post by **KS-Soft** » Thu Apr 29, 2004 3:39 pm

We did not receive your mail yet

mjparr · Post by **mjparr** » Fri Apr 30, 2004 7:39 am

i resent the message. let me know if you did not recieve it. thanks.

KS-Soft · Post by **KS-Soft** » Fri Apr 30, 2004 4:52 pm

Thank for the file. Settings look correctly. When I imported test into HostMonitor and created BAT file, test executed.

Lets check from another side. What means "external batch file test no longer worked"? You see some error message? "Unknown" status of the test? Something else?

Regards
Alex

mjparr · Post by **mjparr** » Fri Apr 30, 2004 10:21 pm

The error that we receive in host monitor is "RMA: 301 - The directory name is invalid." However, the file is still located in the root C: drive on the server and it is exactly where it was located before the update to this version. The process tests and CPU tests that we are running via the RMA are all working exactly as they had before, it is just the external test that is malfunctioning. Thanks for your continued help.

KS-Soft · Post by **KS-Soft** » Sat May 01, 2004 12:02 am

What about permissions? "Everyone" has access to the root (drive C)?

Regards
Alex

mjparr · Post by **mjparr** » Mon May 03, 2004 8:24 am

Alex,

The ting that is problematic is that the only thing that has changed in this environment is the fact that we reinstalled host monitor onto the same exact machine. No permissions were changed. We did not change machines, or OS or anything, we installed HostMonitor to the same machine. We did, change the installation drive from c: to d:. Previously, all of the RMA tests were working perfectly, now we can get neither the old preexisting tests nor new tests to function properly.

KS-Soft · Post by **KS-Soft** » Mon May 03, 2004 2:11 pm

Did you try to start RMA as application?

mjparr · Post by **mjparr** » Tue May 04, 2004 7:05 am

Sorry, that did not help

KS-Soft · Post by **KS-Soft** » Tue May 04, 2004 11:35 am

I was able to reproduce error!!!
But ... may be I am going crazy?

Ok, first I checked code and then I checked it again and again...
But after a while I tried to specify path to the BAT file using some cyrillic letters instead of latin letters. And after that test returns the same error you have!

I changed all letters back to latin but test still return error. I removed BAT file and created new one - test returns error. I stopped RMA service and started it again - test retuns error.
Finally I rebooted system... test still return error!!

However RMA started as application works fine and starts specified BAT file.

Solution? I don't know what we have to do now. Reinstall Windows? Format hard drive?

KS-Soft

RMA external program test problem

RMA external program test problem

Clarification

RMA as application no difference