I have a new Active RMA installed as a service on a Windows 2008 SBS machine and RMA manager says it is connected and can query the RMA settings.
When I add a test that uses the RMA (e.g. PING localhost) I get a reply of RMA not connected.
Not sure how to go about diagnosing this.
Tests responding with RMA not connected
Active RMA uses 2 connections: 1 for RMA Manager, another for HostMonitor.
>Not sure how to go about diagnosing this.
As usually, lets check the log (log files located in the same folder where RMA is installed, unless you changed path to the logs) and verify settings (IP address of HostMonitor specified for the agent, port specified for HostMonitor connection, firewall settings - it should allow connections on both HostMonitor and RMA Manager ports)
Regards
Alex
>Not sure how to go about diagnosing this.
As usually, lets check the log (log files located in the same folder where RMA is installed, unless you changed path to the logs) and verify settings (IP address of HostMonitor specified for the agent, port specified for HostMonitor connection, firewall settings - it should allow connections on both HostMonitor and RMA Manager ports)
Regards
Alex