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LesPaul11
Joined: 17 Dec 2006 Posts: 16 Location: United Kingdom
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Posted: Mon Feb 19, 2007 12:24 pm Post subject: Disable alerts |
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Other than clicking Monitoring > Disable Alerts is there any other way that alerts can become disabled?? eg. restart of HM?? acknowledging bad status with "acknowledge and stop alerts"???
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KS-Soft Europe
Joined: 16 May 2006 Posts: 2832
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Posted: Mon Feb 19, 2007 12:41 pm Post subject: |
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To acknowledge the failed test with "acknowledge and stop alert" option you may use HMS script with "AckTestStatus" command with "StopAlerts" parameter. http://www.ks-soft.net/hostmon.eng/mframe.htm#actions.htm#actScript
You may execute HMS script using menu "File > Execute script" or using "Execute HMS script" action.
Regards,
Max |
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KS-Soft
Joined: 03 Apr 2002 Posts: 12818 Location: USA
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Posted: Tue Feb 20, 2007 1:24 pm Post subject: |
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PS Please use "Problems and bugs" forum when something works incorrectly. Use "Installation and configuration" forum for configuration questions.
Regards
Alex |
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LesPaul11
Joined: 17 Dec 2006 Posts: 16 Location: United Kingdom
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Posted: Wed Feb 21, 2007 1:21 am Post subject: |
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My apologies, maybe I didn't explain properly. We found recently that when tests failed, the associated alert action (sound, message) didn't execute. After digging around I noticed that (and noticing a big button on the toolbar to switch them back on ) alerts were disabled in the monitoring menu.
Could this have happened by any means other than someone clicking Monitoring > Disable Alerts ?
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KS-Soft Europe
Joined: 16 May 2006 Posts: 2832
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Posted: Wed Feb 21, 2007 3:17 am Post subject: |
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LesPaul11 wrote: | Could this have happened by any means other than someone clicking Monitoring > Disable Alerts ? |
No, it could not. There are no any automatical possibility to disable alerting. Someone should manually do it using menu "Monitoring > Disable alerts" in HostMonitor and RCC, by pressing "Stop Alerts" button in Web page, produced by Web Service, using "disable alerts" command with Telnet Service or by enabling "Disable alert reaction" option on HostMonitor's menu "Options > Behavior" tab. Also you may disable alert for some tests using "Acknowledge and stop alert" option. "Acknowledge and stop alert" option also could be invoked automatically for certain tests using HMS Script.
Regards,
Max |
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LesPaul11
Joined: 17 Dec 2006 Posts: 16 Location: United Kingdom
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Posted: Wed Feb 21, 2007 3:27 am Post subject: |
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thanks guys. that clears that up
and again, top marks for quality support!! |
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KS-Soft Europe
Joined: 16 May 2006 Posts: 2832
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Posted: Wed Feb 21, 2007 3:35 am Post subject: |
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LesPaul11 wrote: | thanks guys. that clears that up | You are welcome.
LesPaul11 wrote: | and again, top marks for quality support!! | Thank you
Regards,
Max |
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