Log Analyser not running

plambrecht · Post by **plambrecht** » Thu Oct 14, 2004 9:12 am

Hi,

I have HM v4.70 running as a service (LocalSystem account).
I've select in Options-->Startup-->Services then option 'use account', and I enter an admin account.

Now when I rightclick on a test, the log analyser opens, but it is not working. I see only the grid, but transparent, with HM coming through it.
When I select 'Local Systemaccount' in stead of 'Use Account', then LogAnalyse works fine...

Can you check this ?

Pieter

KS-Soft · Post by **KS-Soft** » Thu Oct 14, 2004 10:36 am

Cannot reproduce this problem on my system (Windows 2000).
What Windows do you use?
I assume if you start Log Analyzer from desktop (or program group) it works fine?

Regards
Alex

plambrecht · Post by **plambrecht** » Thu Oct 14, 2004 10:37 am

I'm using W2K3.
Running it from the startmenu is no problem...

P.

KS-Soft · Post by **KS-Soft** » Thu Oct 14, 2004 7:41 pm

Ok, I reproduced this problem.
Problem fixed but update will not be available till new release (probably next week). We have to document some new options

Regards
Alex

plambrecht · Post by **plambrecht** » Fri Mar 18, 2005 3:41 am

Alex,

I'm having the same issue again...
It worked great for a long time.
Now I upgraded to HM 5.10 on a W2K3 server (fully patched)

I'm running AHM as a service on the LocalSystem account.
Under Options-->Startup-->Services-->'use account' : I've enter an account with Domain Administrator rights (not Administrator itself)

The problem I have now, is that when I open the properties of a folder, and I want to select the location where tha report is saved, I get the browse windows to select a location, but the field were to enter the filename is corrupted. I can't select a folder or filename.

Restarting the AHM serveice solves the problem for a couple of minutes, but it always returns

Any suggestions ?

Pieter

KS-Soft · Post by **KS-Soft** » Tue Mar 22, 2005 2:18 am

Finally I reproduced this error on our Windows 2003 system.
Unfortunately its more difficult to fix this than last problem with Log Analyzer. Because this dialog is displayed by Windows API...
Probably the best solution that will eliminate all problems relates to interactive services - separate monitoring and GUI applications. Actually we want to do that right after "templates", "acknowledgements" and "active RMA" tasks.

Regards
Alex

plambrecht · Post by **plambrecht** » Wed Jun 08, 2005 10:30 am

Alex,

Any idea when this lockup problem is being addressed ?
Pretty anoying for the moment...
I can't export any test to txt file ...

thx

P.

PS: your software is working excelent.
I have 30 remote networks with over 100 servers and approx 20 tests per server... results are flawless !

KS-Soft · Post by **KS-Soft** » Thu Jun 09, 2005 10:44 am

Any idea when this lockup problem is being addressed ?

We cannot fix that because problem somewhere within comctl32.dll. Probably DLL retrieves some desktop related handles on initialization stage and uses these handles all the time. Its not a problem for regular application but makes problems for services...
Windows is not really designed for interactive services

The only good and releable solution I see - use 2 applications. One application - monitoring service without any GUI. Another application - GUI interface.
It means we have to redesign everything. May be it will be done in version 6.
Or may be next Service Pack from Microsoft fix that problem...

Regards
Alex

KS-Soft · Post by **KS-Soft** » Thu Jun 09, 2005 10:46 am

You have about 60,000 test items? Wow!!

plambrecht · Post by **plambrecht** » Fri Jun 10, 2005 4:30 am

hehe.. almost

30 sites with a total of 100 server

so.. 2000 tests in total with an average of 25 test/min
a lot of them only run once a day (get backup status, antivirus sig updates, ...)

I'm looking forward to the splitted server/adminconsole !

P.

KS-Soft · Post by **KS-Soft** » Fri Jun 10, 2005 6:22 am

Oh, I thought you have 100 servers in each network...
Yes, we will split GUI and monitor. It doesn't provide much advantages for small companies but its huge improvement for big companies. Several admins will be able to start console at the same time...

Regards
Alex