KS-Soft. Network Management Solutions
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister    ProfileProfile    Log inLog in 

SMTP, HTTP, and POP3 test failures

 
Post new topic   Reply to topic    KS-Soft Forum Index -> Configuration, Maintenance, Troubleshooting
View previous topic :: View next topic  
Author Message
MailPort



Joined: 01 Oct 2004
Posts: 3

PostPosted: Fri Oct 01, 2004 7:55 pm    Post subject: SMTP, HTTP, and POP3 test failures Reply with quote

I just upgraded form HM 4.62 to 4.70 this evening. 4.62 was having an issue when connecting to one POP3 server so I thought upgrading would fix it. After the upgrade all HTTP, POP3, and SMTP test have failed with either - Status:Bad - Reply:Timed-Out.

I tried to delete a few of the tests and recreate them thinking this would help as I had this problem with 4.62, but it did not help. I am currently monitoring over 1,500 services that relate to POP3, SMTP, and HTTP. Nothing else...

The machine that HM is on is a WIN2K Advanced Server with SP4. This machine does not run IIS or any other services but HM.

Stan
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Fri Oct 01, 2004 11:23 pm    Post subject: Reply with quote

Do you have Norton Antivirus installed on the system?

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
MailPort



Joined: 01 Oct 2004
Posts: 3

PostPosted: Sat Oct 02, 2004 10:34 am    Post subject: Reply with quote

This Machine does not run anything but HM.

HM is the ony program that runs. It runs under the admin. account, starts as a service.

I have been using it for over a year and like I said in my original post I was only having an issue with one of the POP3 service tests until the upgrade.

Stan
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Sat Oct 02, 2004 11:24 am    Post subject: Reply with quote

We did not change anything related to the tests in version 4.70.
Can we try to check the same hosts you do? Servers available from Internet?

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
MailPort



Joined: 01 Oct 2004
Posts: 3

PostPosted: Sat Oct 02, 2004 12:25 pm    Post subject: Reply with quote

Yes, you may check the hosts.

I sent you an email outline. They are all accessable form the internet.

Thank you...

Stan
Back to top
View user's profile Send private message
KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Sat Oct 02, 2004 1:18 pm    Post subject: Reply with quote

Just tested on 2 W2K SP4 systems. SMTP and HTTP tests works fine, POP3 returns "Bad" status because I don't know passwords.
May be some firewall in your network doesn't work correctly? Could you try to connect to the servers using some other software, e.g. Internet Explorer?
Could you try to stop service and start HostMonitor as application? Restart server?

Regards
Alex
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    KS-Soft Forum Index -> Configuration, Maintenance, Troubleshooting All times are GMT - 6 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group

KS-Soft Forum Index