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shereec
Joined: 21 Sep 2004
Posts: 5
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 Posted: Wed Sep 22, 2004 12:21 am Post subject: Multiple tests on one server resulting in mixed status! |
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OS version - Windows 2000 Professional SP4
HostMonitor version – 4.60
Problem description – Some services on the one server have BAD status, whereas other services are OK. What could be the cause of this issue as we are using the Enterprise licence, therefore haven't run out of HostMonitor tests? I have currently disabled these tests until I find a resolution for this error. |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Wed Sep 22, 2004 12:21 pm Post subject: |
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"Bad" status for service means
- service is not started
- or service does not respond to SERVICE_CONTROL_INTERROGATE command.
Please note: device drivers do not respond to SERVICE_CONTROL_INTERROGATE command
Regards
Alex |
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shereec
Joined: 21 Sep 2004
Posts: 5
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| Posted: Wed Sep 22, 2004 4:32 pm Post subject: |
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I do already know that the services on the servers are started/working 
Which is why I was asking the question.
Examples as below:
SVRNAME BackupExecAgentBrowser Bad
SVRNAME BackupExecDeviceMediaService Bad
SVRNAME BackupExecJobEngine Bad
SVRNAME BackupExecNamingService Bad
SVRNAME BackupExecRPCService Bad
SVRNAME BupExecAgentAcc Ok
Is it possible to change the interrogate command to QueryServiceStatusEx to allow these tests to work? Or another command? |
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Marcus
Joined: 18 Nov 2002
Posts: 367
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| Posted: Thu Sep 23, 2004 8:43 am Post subject: |
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| Quote: | | I do already know that the services on the servers are started/working |
Can you stop the services manually without errors?? Do they actually work?
We have found out more than once that when Windows states a service is running and when HostMonitor states it's not, HostMonitor is right  |
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KS-Soft
Joined: 03 Apr 2002
Posts: 12795
Location: USA
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| Posted: Thu Sep 23, 2004 11:46 am Post subject: |
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| Quote: | | Is it possible to change the interrogate command to QueryServiceStatusEx to allow these tests to work? Or another command? |
As I understand QueryServiceStatusEx retrieves information about service from Service Control Manager but it doesn't really send command to service and does not wait for responce from service.
SERVICE_CONTROL_INTERROGATE is real command that is sending to the service and then HostMonitor waits for response. I think its the most reliable method. Of course if some service does not support this command (but normally it must!), HostMonitor will report "Bad" status. But if service was properly designed, HostMonitor will detect the problem in case service is started but doesn't work correctly.
Regards
Alex |
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