Status Unknown for PerfCounter monitoring

sysdeath · Joined: 15 Jul 2004 Posts: 12

I am having a problem getting Host Monitor 4.45 to monitor all of my Microsoft servers. I am currently monitoring 10 servers and plan to add an additional 80+ to the list. Some serves come back as “unknown”. The only test/events that comeback as unknown are related to PerfCounter. Ping and DNS tests are always successful. I have tried all four options related to PerfCounter checking. Anyone have any ideas?

Thanks in advances!

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

Performance Counter test returns "unknown" status from time to time? Or all the time?
What account do you use to start HostMonitor? Performance Counter test requires administrator's priveleges.

Regards
Alex

sysdeath · Joined: 15 Jul 2004 Posts: 12

Both. I have seen a working server change to unknown, but primarily after I restart HM. Sometime it will change from an unknown status to good. I am using a domain admin account to test the serves. It is not specific to a domain, because I have good and unknown servers in the same domain.

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

Even "External" test mode did not help??
H'm... What Windows are installed on HostMonitor's and target systems?

Regards
Alex

sysdeath · Joined: 15 Jul 2004 Posts: 12

The source and destination are both Windows 2000 servers. The source server is a file in print server with utilization no more than 3 to 5 percent at any give time. I would even say the average is less than 1 percent utilized.

Is there a log file that details why its not connecting?

KS-Soft · Joined: 03 Apr 2002 Posts: 12793 Location: USA

No, there are no logs

I think you can use perfobj.exe command line utility (it is included into HM 4.45 archive). Start it when test fails using command line perfobj.exe PerformanceCounter [-n retries] [login password [domain]]
E.g. perfobject "\\Server1\TCP\Connections Established" admin pswd25
It will display counter value or error description

Regards
Alex

Wooltown · Joined: 22 May 2002 Posts: 115 Location: Sweden

I have had the same problem running on Windows 2000, now running on Windows 2003 Server, and have never experienced the problems.

Regards
Sven

sfm · Joined: 02 Sep 2004 Posts: 10

I have something similar going on. We are running AHM on a Win2K SP4 server with 2GB RAM and dual 1.8GHz HT Xeon processors. When I test ther perfcounter objects individually or from the command line, I get results quickly. When I let AHM go through the test cycle, I end up with many counters in an unnown stat. We are running about 3600 tests. I have tried changing the tests/sec at several values from 32/sec to 100/sec.

Any suggestions?

sfm · Joined: 02 Sep 2004 Posts: 10

I have something similar going on. We are running AHM on a Win2K SP4 server with 2GB RAM and dual 1.8GHz HT Xeon processors. When I test ther perfcounter objects individually or from the command line, I get results quickly. When I let AHM go through the test cycle, I end up with many counters in an unnown stat. We are running about 3600 tests. I have tried changing the tests/sec at several values from 32/sec to 100/sec.

Any suggestions?

sfm · Joined: 02 Sep 2004 Posts: 10

I just reduced the test/sec to 20 and everything seems to be working fine. I will post any updates as needed.

sysdeath · Joined: 15 Jul 2004 Posts: 12

I installed the RMA on all the servers and it resolved most of my problems.

sfm · Joined: 02 Sep 2004 Posts: 10

That also works! We ran into a situation, however, where we were running so many tests on the LAN itself that the reduction in threads had a significant impact. We wanted to avoid installing RMA's on every server (about 200). We are, however, running an RMA at each remote location.