RMA-Problems, rmaservice is stopping

[rdenig]

Hi Alex,

I have a problem with the RMA for Windows on W2K and W3K Servers.
Everything works fine until someone makes a console-login.
The RMA-Agent crash with some entries in the eventlog:

This is an entry from Windows 2003 Server
.............................................................
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 05.08.2004
Time: 10:44:35
User: N/A
Computer: xxx
Description:
Faulting application rma.exe, version 0.0.0.0, faulting module rma.exe, version 0.0.0.0, fault address 0x00028d90.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 6d 61 ure rma
0018: 2e 65 78 65 20 30 2e 30 .exe 0.0
0020: 2e 30 2e 30 20 69 6e 20 .0.0 in
0028: 72 6d 61 2e 65 78 65 20 rma.exe
0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0038: 61 74 20 6f 66 66 73 65 at offse
0040: 74 20 30 30 30 32 38 64 t 00028d
0048: 39 30 90


Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 05.08.2004
Time: 13:18:53
User: N/A
Computer: xxxxx
Description:
Reporting queued error: faulting application rma.exe, version 0.0.0.0, faulting module rma.exe, version 0.0.0.0, fault address 0x00028d90.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 6d 61 ure rma
0018: 2e 65 78 65 20 30 2e 30 .exe 0.0
0020: 2e 30 2e 30 20 69 6e 20 .0.0 in
0028: 72 6d 61 2e 65 78 65 20 rma.exe
0030: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0038: 61 74 20 6f 66 66 73 65 at offse
0040: 74 20 30 30 30 32 38 64 t 00028d
0048: 39 30 90


Eventlogentry Windows2000 Server:
...................................................
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 03.08.2004
Time: 08:12:22
User: N/A
Computer: xxxxxxx
Description:
The KS Remote Monitoritng Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

..................................

I `ve this problem on Windows 2000 and Windows 2003. RMA Versions1.12, 1.18 and 1.20
Hostmon-Version: 4.52 (but the problem is older)

Do You know anything about this failure?

Regards
Reiner

[KS-Soft]

RMA crashes every time someone makes a console-login? Or sometimes?
Local login? Or remote desktop login?
We cannot reproduce this problem on any of our systems...

Regards
Alex

[rdenig]

RMA crashes sometimes.
Local login and login via VNC

Regards
Reiner

[KS-Soft]

Google found a lot of articles about similar problems (Event ID 7031) but usually problem relates to "w32.blaster" worm... If system is infected, application can crash from time to time... but your symptoms are different. Application crashes when someone login to the system, right? Its strange, I did not find any explanation yet

Regards
Alex

[simonl]

Hi

I had the same problem before then I unchecked the check box (Allow service to interact with desktop) on Log on property of RMA service start up. Since that I do not have this problem anymore.

Simon.

[simonl]

Hi

I had the same problem before then I unchecked the check box (Allow service to interact with desktop) on Log on property of RMA service start up. Since that I do not have this problem anymore.

Simon.

[rdenig]

A first test on 3 servers was successfull - no errors on local login.
Thanks a lot.

Regards
Reiner