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RMA Agent issues through firewall

 
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mpriess



Joined: 02 Jul 2002
Posts: 112
Location: Arizona, USA

PostPosted: Wed Apr 28, 2004 9:28 am    Post subject: RMA Agent issues through firewall Reply with quote

Hi Alex,

I have installed the RMA agent on a machine that is on the other side of an internal firewall than the AHM server. A port has been opened for communication and has been set on both componenets (RMA Manager and RMA Agent). The RMA Agent can see the "request data" connection from the RMA Manager and it does accept the connection (according to the logs) after I select the Test / Get Info button; however, the server information does not appear and I receive a "cannot read data" error message.

The hostmonitor has been setup using a static NAT in the firewall. Is there a certain config that is required to get RMA agent communication to work both ways?

Thanks
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KS-Soft



Joined: 03 Apr 2002
Posts: 11947
Location: USA

PostPosted: Wed Apr 28, 2004 3:09 pm    Post subject: Reply with quote

Quote:
The RMA Agent can see the "request data" connection from the RMA Manager and it does accept the connection (according to the logs)


What message do you see in the log? "Connection established"?
Do you see "Invalid request packet received" message in "bad" log? If yes, it means RMA Manager and RMA use different passwords.

Regards
Alex
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mpriess



Joined: 02 Jul 2002
Posts: 112
Location: Arizona, USA

PostPosted: Wed Apr 28, 2004 4:16 pm    Post subject: unbelievable...you are right Reply with quote

I'm sure I triple checked that darn password. Anyways...that was it Thx
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