Need new test, action, option? Post request here.
KS-Soft
Posts: 13012 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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by KS-Soft » Fri Dec 20, 2024 5:08 am
Thank you for the report, problem was fixed years ago.
On old installations you just need to reinstall RMA service using rma_cfg tool or modify Windows registry (add "" marks manually)
(2nd option will help even if you cannot update software for some reasons)
Regards
Alex
Ben
Posts: 27 Joined: Tue Dec 04, 2018 2:15 am
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by Ben » Fri Dec 20, 2024 6:58 am
Ok so for the installation, I guess I have to do a uninstall then reinstall, because those RMA are updated periodically when you release new versions.
I'll maybe try to fix some of it through the add of the quotes in the registry value.
Thanks for your answer.
KS-Soft
Posts: 13012 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
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by KS-Soft » Fri Dec 20, 2024 7:03 am
Not software reinstall, just service reinstall.
rma_cfg (admin account) -> setup Active RMA -> Stop -> Uninstall -> Install
Regards
Alex
Ben
Posts: 27 Joined: Tue Dec 04, 2018 2:15 am
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by Ben » Fri Dec 20, 2024 9:24 am
I just tried, the uninstall does indeed delete the entry \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ActiveRMAService
But after reinstalling, the path is the same under the value ImagePath and stays unquoted.
ActiveRMA Setup 4.36
Ben
Posts: 27 Joined: Tue Dec 04, 2018 2:15 am
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by Ben » Fri Dec 20, 2024 9:35 am
I did update the whole package to last version, active rma setup now 4.44 and yes after reinstalling the service as you suggested, the path now has quotes.
Thanks for the help.
KS-Soft
Posts: 13012 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
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by KS-Soft » Fri Dec 20, 2024 10:38 am
You are welcome
Regards
Alex