"service tests" are returning unknown after upgrad

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
Post Reply
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

"service tests" are returning unknown after upgrad

Post by RogerSpraggon »

I have upgraded HostMonitor from 9.32 to 9.90 and now all my "service" tests are returning "unknown". Help.
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

After reboots of all servers is seems ok

Post by RogerSpraggon »

After rebooting all servers (including the HostMonitor servicer itself) it seems to have sorted itself out.
Don't understand why but main thing is that it is fixed
KS-Soft
Posts: 12845
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

I don't think update is the reason...
What exactly error did you see in Reply field of the tests?

Windows?
Service Pack?
UAC mode?
HostMonitor running as service or application?
What account used for HostMonitor process?

Have you specified correct accounts for these tests using "Connect as" test property or Connection Manager?

Regards
Alex
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

Post by RogerSpraggon »

Reply shows "Unknown"
HostMonitor system is Windows 2008 R2 with SP1
UAC - Default (Notify me only when programs try to make changes to my computer)
HostMonitor runs as a service
Have set up a AD service account for Host monitor (with Domain Admin rights)that it starts with and also uses for connecting (always via connection manager; I never define on individual tests)
KS-Soft
Posts: 12845
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Reply shows "Unknown"
Status: Unknown
Reply: Unknown
are you sure? may we see screen shot or log record?

Regards
Alex
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

Post by RogerSpraggon »

Can't reproduce problem anymore; as I indicated previously it eventually resolved itself after reboot of systems.
KS-Soft
Posts: 12845
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

You may find Reply message in the log

Regards
Alex
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

Post by RogerSpraggon »

Image[/url]
KS-Soft
Posts: 12845
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

We cannot view files on your local system.
Please tell us what Reply field do you see or send log/screenshot to support@ks-soft.net

Regards
Alex
RogerSpraggon
Posts: 59
Joined: Mon Mar 19, 2012 11:51 pm

Service tests failing after upgrade to 13.92

Post by RogerSpraggon »

Yesterday I upgraded HostMonitor to 13.92 (from 13.50) and a number of our service tests started to fail with a Status of "Unknown" and a Reply of "Win32 error #5 Access is denied".
I tested the entries in the credential manager and there is no issue, they are valid.
The only way I got to work was to tick the "Connect as" in each of the tests and add credentials (the same one from Connection Manager).
This works but not ideal if there is a password change as we need to update each test rather then just in Connection Manager
KS-Soft
Posts: 12845
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Please contact support by mail, we will provide update.
Or use version 13.80

Regards
Alex
Post Reply