"service tests" are returning unknown after upgrad

RogerSpraggon · Post by **RogerSpraggon** » Wed Oct 07, 2015 8:50 pm

I have upgraded HostMonitor from 9.32 to 9.90 and now all my "service" tests are returning "unknown". Help.

RogerSpraggon · Post by **RogerSpraggon** » Wed Oct 07, 2015 11:05 pm

After rebooting all servers (including the HostMonitor servicer itself) it seems to have sorted itself out.
Don't understand why but main thing is that it is fixed

KS-Soft · Post by **KS-Soft** » Thu Oct 08, 2015 4:03 am

I don't think update is the reason...
What exactly error did you see in Reply field of the tests?

Windows?
Service Pack?
UAC mode?
HostMonitor running as service or application?
What account used for HostMonitor process?

Have you specified correct accounts for these tests using "Connect as" test property or Connection Manager?

Regards
Alex

RogerSpraggon · Post by **RogerSpraggon** » Thu Oct 08, 2015 3:35 pm

Reply shows "Unknown"
HostMonitor system is Windows 2008 R2 with SP1
UAC - Default (Notify me only when programs try to make changes to my computer)
HostMonitor runs as a service
Have set up a AD service account for Host monitor (with Domain Admin rights)that it starts with and also uses for connecting (always via connection manager; I never define on individual tests)

KS-Soft · Post by **KS-Soft** » Fri Oct 09, 2015 7:36 am

Reply shows "Unknown"

Status: Unknown
Reply: Unknown
are you sure? may we see screen shot or log record?

Regards
Alex

RogerSpraggon · Post by **RogerSpraggon** » Mon Oct 12, 2015 4:09 pm

Can't reproduce problem anymore; as I indicated previously it eventually resolved itself after reboot of systems.

KS-Soft · Post by **KS-Soft** » Mon Oct 12, 2015 5:05 pm

You may find Reply message in the log

Regards
Alex

RogerSpraggon · Post by **RogerSpraggon** » Mon Oct 12, 2015 7:23 pm

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KS-Soft · Post by **KS-Soft** » Tue Oct 13, 2015 5:03 am

We cannot view files on your local system.
Please tell us what Reply field do you see or send log/screenshot to support@ks-soft.net

Regards
Alex

RogerSpraggon · Post by **RogerSpraggon** » Thu Jun 01, 2023 4:05 pm

Yesterday I upgraded HostMonitor to 13.92 (from 13.50) and a number of our service tests started to fail with a Status of "Unknown" and a Reply of "Win32 error #5 Access is denied".
I tested the entries in the credential manager and there is no issue, they are valid.
The only way I got to work was to tick the "Connect as" in each of the tests and add credentials (the same one from Connection Manager).
This works but not ideal if there is a password change as we need to update each test rather then just in Connection Manager

KS-Soft · Post by **KS-Soft** » Thu Jun 01, 2023 4:06 pm

Please contact support by mail, we will provide update.
Or use version 13.80

Regards
Alex

KS-Soft

"service tests" are returning unknown after upgrad

"service tests" are returning unknown after upgrad

After reboots of all servers is seems ok

Service tests failing after upgrade to 13.92