All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
If you provide .HML file with tests, we will find this bug in 10 minutes (I hope).
Otherwise it can take a month or more... and may be this bug may lead to some other problems.
Could you please contact support by e-mail (menu Help->Support)?