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Auto Refresh freezes randomly

 
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itelio



Joined: 06 Nov 2014
Posts: 120

PostPosted: Fri Mar 25, 2022 2:39 am    Post subject: Auto Refresh freezes randomly Reply with quote

Hi there,

sporadically we have the case that the automatic test renewal simply stops.

The last test time is then in the past for all tests.
Sometimes it was only noticed after 1-2 days.
It seems like all tests are "freezing"..


What can cause this?
It only works again if you manually renew some tests.

Could it be the McAfee virus scanner? Otherwise we would remove it.

Windows Server 2022 (up to date)
KS Hostmon version 13.14

my best regards
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Fri Mar 25, 2022 4:15 am    Post subject: Reply with quote

Could you please send config and log files to support?
At least .HML file with tests + syslog.htm

Regards
Alex
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Sat Mar 26, 2022 4:46 am    Post subject: Reply with quote

Now its too late to check your current .HML file, we should get fresh one, within 24 hours.
I assume you have backups (HostMonitor 12+ makes backup copies everynight by default)? You may check menu File->Backup options and get .HML file stored night after problem appeared.
And we need logs.

Regards
Alex
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itelio



Joined: 06 Nov 2014
Posts: 120

PostPosted: Mon Mar 28, 2022 3:26 am    Post subject: re Reply with quote

Hi there,
Thanks for the answer,
Since it's sporadic, I can't find any errors right now.
As soon as it occurs again I will send the config and the syslog.
Thank you in advance.
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KS-Soft



Joined: 03 Apr 2002
Posts: 12791
Location: USA

PostPosted: Mon Mar 28, 2022 3:29 am    Post subject: Reply with quote

Could you please send log file to us?
Could you please find old .HML file in backup folder (night after problem happened) and send it as well?

Problem started after update to version 13.14?
What version was used before update?

We will not be able to find and fix this problem without your help.

Regards
Alex
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itelio



Joined: 06 Nov 2014
Posts: 120

PostPosted: Mon Mar 28, 2022 3:55 am    Post subject: re Reply with quote

Hi alex,

Problem started with Version 12.98
I will send you the files at the time before and after the problem.

thanks in advance.
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